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Job Summary: Field Service professional providing on-site technical support, equipment installation and maintenance, and incident resolution. Key Highlights: 1. On-site technical support and incident resolution according to ITIL 2. Hardware and infrastructure maintenance, and incident ticket registration 3. Collaborative team work and documentation of procedures We understand that our **mission** is to guide companies toward digital transformation, preparing\-them for the new challenges and changes in today's landscape! Our **purpose** is to build reliable connections between people and technology. **Trade Technology** boasts a diverse and highly skilled team, offering on-demand consulting, effective, flexible, and qualified IT solutions—including infrastructure and information security—aiming to simplify business management for our clients. We are seeking professionals to join our **Field Service** team, operating in the state of **Goiás**, with Rio Verde as the primary base and extending coverage to nearby regions. The professional will provide on-site technical support to end users, ensuring operational continuity. This role is **fully on-site and requires availability for travel throughout the state.** **Responsibilities and Duties** * Provide on-site technical support to users, ensuring operational continuity; * Perform installation, configuration, and maintenance of equipment such as computers, monitors, printers, and peripherals; * Organize and maintain physical infrastructure in meeting rooms and auditoriums (cables, TVs, videoconferencing systems, etc.); * Monitor alerts using specific tools and report failures to the technical team; * Handle and register incidents in ITSM platforms (e.g., Qualitor); * Update equipment inventory, tracking movements and configuration changes; * Document technical procedures clearly and concisely; * Collaborate with the team to identify and resolve issues; * Resolve incidents following established processes and the ITIL methodology. * On-site presence at client locations (in Sinop and Porto Alegre do Norte) across various cities in Goiás, as required and per prior planning. **Requirements and Qualifications** * Basic knowledge of operating systems: Windows, Linux, and macOS; * Understanding of networking and IT infrastructure; * Experience with hardware and peripheral maintenance; * Familiarity with inventory and monitoring tools; * Ability to work collaboratively in teams and across departments; * **Valid Brazilian driver's license (Class B) and willingness to travel.** * Must be available for **on-site attendance during business hours: 08:00 – 18:00\.** Note: Vehicle and equipment will be provided by the company. **Additional Information** CLT employment model **Benefits****:** ------------------- Training Incentive Pursuing knowledge is part of our daily routine! We encourage employee training and support participation in events and certification journeys. We encourage employee development and support growth through participation in events and certifications. As an IBM, Oracle, Microsoft, and other leading technology market partner, we guarantee access to the world’s most renowned online training platforms. Meal and Food Allowance Flexible \- Flash Cards To sustain the energy needed to tackle daily challenges, you’ll receive a monthly card with credits usable at snack bars, restaurants, supermarkets, and partner establishments. Health Insurance We care about your well-being and therefore offer a high-quality corporate health plan. Dental Insurance Our employees receive a 100% covered dental plan for a wide range of dental procedures. More reasons to smile! Like our health plan, our dental plan is fully covered with no monthly fee. Career Development Plan Planning for the future is central to Trade Technology’s philosophy. Through short-, medium-, and long-term goal setting and a structured feedback policy, we foster professional growth among our employees. We define goals from short to long term and implement periodic feedback to ensure comprehensive and continuous progress for everyone. Life Insurance All Trade Technology employees benefit from an active life insurance policy fully funded by the company. People Management Platform We use the Qulture.Rocks platform to foster our feedback culture. Through Qulture, we align weekly priorities, give and receive recognition, schedule goal meetings, manage OKRs, and develop individual development plans with our managers. This platform assists managers, HR, and all employees to stay focused on their objectives—in an intuitive, easy, and enjoyable way. **Shall we connect people and technology?** ----------------------------------------- At Trade Technology, we deeply value human relationships. We believe innovation, development, and transformation are only possible through these relationships and the actions they inspire. Therefore, our behaviors are grounded in three core pillars: transparency, trust, and truth. Our partnerships with major technology market players—including IBM, Oracle, AWS, Lenovo, and others—guarantee innovation and technology for digital transformation. Our three core service areas are: Infrastructure (Products and Services), Cognitive Science (Data Science Software and Services), and Information Security Consulting. **Cognitive Science** Cognitive Science envisions transforming the future through data-driven information, directly enabling service personalization and innovative product creation using cutting-edge technology. Beyond our Sivee and Timezer solutions, we also deliver outsourcing services to strategic clients. Our tech stack includes PHP (with Laravel), Python, C\# and .NET, Angular, React, and others. **IT Infrastructure** Our Infrastructure team stands out for its accumulated technical expertise, recognized by our clients as a strategic asset. Its mission is to deploy and sustain IT solutions focused on agility and quality, supported by specialists across all domains and technologies. **Information Security Consulting** Our Consulting practice delivers value-based solutions tailored to each client’s unique needs. This area drives client success by delivering services aligned with agreed expectations—guided by fundamental Information Security principles and the General Data Protection Law.
