Description
Job Summary:
Analyze and resolve software and hardware incidents by providing remote and on-site technical support to users and documenting solutions.
Key Highlights:
1. Technical support for users and IT infrastructure.
2. Communication, customer service, and problem resolution.
3. Bachelor's degree in IT and proactivity.
#### **Responsibilities**
* Analyze and resolve software and hardware incidents.
* Provide remote and on-site technical support to users.
* Document solutions and build a knowledge base.
* Monitor and maintain IT infrastructure.
#### **Requirements**
* Bachelor's degree completed in IT-related fields.
* Experience in technical support for users.
* Knowledge of operating systems.
* Familiarity with networks and communication protocols.
#### **Skills**
* Communication and customer service skills.
* Problem-solving ability.
* Organization and proactivity.
* Knowledge of Service Desk tools.
### **Employment Type:**
CLT
### **Department:**
IT