Job Summary: We are seeking a motivated, proactive, and collaborative Senior Support Analyst with a passion for technology to ensure the performance and stability of our network infrastructure. Key Highlights: 1. Passion for technology and problem-solving 2. Teamwork, knowledge sharing, and innovation 3. Collaborative environment and challenges for professional development We are looking for a **Senior Support Analyst** to join our team in **São Paulo/SP**. We seek someone who is **motivated, proactive, and collaborative**, passionate about technology, enjoys solving problems, and is committed to ensuring optimal performance and stability of our network infrastructure. Here, we value individuals who **work well in teams, share knowledge, and pursue innovation daily**. If you have an analytical mindset, enjoy challenges, and want to grow with us, this opportunity is for you! **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Monitor data link and telephony performance. * Perform remote testing and initial triage to detect potential failures. * Open and track support tickets; record information in systems; keep customers informed about the status of recovery tickets. * Serve as an interface between customers and technical departments. * Escalate recurring issues from technical departments to expedite ticket resolution. * Provide responsive and proactive customer support; * Handle support-related tasks such as troubleshooting, collecting detailed information about customer-reported issues, and diagnosing problem nature—focusing on networks, telecommunications, routers, and switches. * Participate in conference rooms; * Facilitate customer site access when required; * Validate failure resolution with the customer; **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ **Education** * Bachelor’s degree in **progress or completed** in **Information Technology, Information Systems, Computer Science**, or related fields. **Technical Knowledge** * Operating systems: **Windows and Linux**. * **TCP/IP networking**. * **Microsoft Office / Microsoft 365**. * **Computer hardware and maintenance**. * Basic understanding of **information security and backup**. * Knowledge of **Wi\-Fi networks**. **Behavioral Competencies** -------------------------------- * Ability to **analyze and solve problems**. * Strong communication skills and ability to **support end users**. * Organizational skills and ability to **manage support tickets**. * Aptitude for **teamwork**. * Proactivity and interest in **continuous learning**. **Preferred Qualifications** ------------------------ * Knowledge of **Active Directory**. * Experience with **monitoring tools and ITSM platforms**. * Entry-level IT certifications such as **ITIL, Microsoft, or CompTIA**. **Additional Information** **Benefits:** * Transportation Allowance or Fuel Assistance (symbolic deduction of BRL 1.00 from payroll) * Meal Voucher (symbolic deduction of BRL 1.00 from payroll) * Medical and Dental Insurance * Life Insurance * TotalPass * Educational Partnership * Pet Care Benefit (benefit for caring for your pet) **Important Notes** **Work Model:** On-site – Vila Congonhas/SP **Working Hours:** 8:00 AM to 6:00 PM **Compensation:** BRL 2\.581,17/month **Join Mamtech Tecnologia!** We are experiencing continuous growth and seeking talented, innovation-driven individuals to join our team. Here, you’ll find a collaborative environment, challenges that drive professional development, and the opportunity to build impactful solutions. If you’re looking to advance your career at a company that values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.
João Silva
Indeed · HR
João Silva
Indeed · HR
