Senior Specialized Support Analyst – Datacenter & Security

Description

Job Summary: We are seeking a Senior Specialized Support Analyst to operate in critical network, security, and datacenter infrastructure environments, ensuring stability and incident response. Key Highlights: 1. Operation in critical network, security, and datacenter environments 2. Analysis and resolution of complex incidents (N3) 3. Technical support to internal teams and customers We are looking for a person to work as a **Senior Specialized Support Analyst within the Specialized Support team.** This role will be responsible for operating in critical environments, with focus on networks, security, and datacenter infrastructure, ensuring stability, performance, and efficient incident response. We count on this person to: * Analyze and resolve complex incidents (N3\) in network, security, and datacenter environments; * Perform advanced troubleshooting on firewalls, routing, switching, and traffic analysis; * Administer and maintain security solutions such as NGFW, VPNs, access policies, and threat mitigation; * Operate and maintain virtualized environments and backup solutions, ensuring data availability and integrity; * Provide technical support to internal teams and customers, serving as a reference for critical investigations and structural improvements; Requirements: * Completed undergraduate degree in Technology-related fields (Networks, Systems, Computing, or related areas) * Solid experience in advanced support (N3\) or operation of critical environments * Practical experience with network and security troubleshooting * Experience with datacenter and virtualized infrastructure environments (Nutanix, VMware, ExaGrid) * Experience with edge and security environments (Palo Alto, Fortinet) * Networking: TCP/IP, routing (BGP, OSPF), switching, NAT, VLANs * Security: Firewalls (Check Point, Palo Alto, Juniper), VPNs, ACLs * Traffic analysis: tools such as tcpdump, Wireshark (or similar) * Virtualization: VMware, Hyper\-V or similar; * Backup: enterprise-grade solutions (e.g., Veeam, Commvault or similar) **Strongly preferred qualifications if you have:** * Experience with attack mitigation (DDoS, anomalous traffic analysis, etc.) * Experience with lawful interception / confidentiality breach solutions * Technical certifications (e.g., CCNP, NSE, PCNSE, JNCIS/JNCIP or equivalents) * We seek a profile with strong analytical capability, technical autonomy, and a proactive attitude in managing critical incidents, with direct involvement in mission-critical environments and real impact on customers and operations. * *We encourage diversity! All our positions are open to professionals with disabilities or those who have been rehabilitated.* ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without customers, there is no Ligga. We work so that all customers (internal and external) always have an outstanding experience. Focus on **RESULTS \-** We are driven by our deliverables. Many, fast, and excellent \- even small ones, we pursue results every day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Withholding information is an unacceptable error. Encouragement of **LEADERSHIP \-** Challenges are opportunities for those who want to shine. If there's a problem, take it on and solve it. Creation of **CONNECTION \-** No individual exists without the whole. No department exists without the company. We stand up and build close, authentic contact with our colleagues. Pursuit of **TRANSFORMATION \-** Far beyond innovation, we aim to be a landmark in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not initiate transformation. Do you identify with this? Join this team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Learn about our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * ️ Meal and food allowance via hybrid card. * + ️ Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any Internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extended maternity and paternity leave. In addition, our daily culture promotes: * ️ Birthday Day Off. * Relaxed, no-dress-code environment. * Opportunity to work and grow in a company that is expanding daily and is one of the largest players in its field of operation in Paraná. * For parents with children up to 06 years old, you also get your child's birthday as a Day Off to further strengthen family bonding!