Technical Support Analyst

Description

Job Summary: The Technical Support Analyst will ensure the stability and efficiency of tools and infrastructure, providing user support, performing maintenance, and proposing IT improvements. Key Highlights: 1. Innovative company dedicated to saving lives through professional training 2. United, relaxed, and highly productive work environment 3. Opportunity to make a difference in life-saving care **ABOUT CUREM** Founded in 2012 by a group of specialist physicians, CUREM has established itself as Latin America's largest Training Center for Urgency and Emergency Care. With the fundamental purpose of saving lives, we are a young and innovative company part of the HNe Group, operating nationwide through 11 branches and mobile units. Our mission is to train healthcare professionals using realistic simulation and practical methodologies, accredited by leading international institutions. At CUREM, we believe in collective growth and knowledge excellence, offering a united, relaxed, and highly productive work environment for those who wish to make a difference at the frontline of life-saving care. **RESPONSIBILITIES AND ACTIVITIES** The Technical Support Analyst will be responsible for ensuring the stability and efficiency of our tools and infrastructure, including: * Monitoring support requests via the Administrative System's Technical Support channel; * Managing physical and logical IT assets; * Providing support to users of the Terzius LMS and CUREM System; * Maintaining hardware and software; * Monitoring the implementation and full operation of IP telephony and Internet services; * Managing email accounts, configurations, and backup policies; * Formatting and maintaining Ubuntu and Windows (7, 8, and 10) systems; * Coordinating infrastructure solutions and generating database reports; * Proposing improvements and assisting in developing new solutions for the department. **EXPECTATIONS** * Proactive identification of infrastructure failures before they impact operations; * Prompt and clear response to employee support requests; * Rigorous organization of equipment and license inventories. **MANDATORY REQUIREMENTS** * Completed technical education in IT, Informatics, Networking, or related fields; * Minimum one year of proven experience in technical support; * Proficiency in hardware and Windows/Ubuntu system maintenance; * Knowledge of network and IP telephony configuration. **PREFERRED REQUIREMENTS** * Experience supporting educational platforms (LMS) or management systems; * Ability to generate technical reports and analyze data. **ADDITIONAL INFORMATION** * SALARY: R$ 2.400,00; * WORK MODE: On-site (Prado neighborhood, Belo Horizonte); * WORKLOAD: 40 hours per week; * BENEFITS: Transportation Voucher (only 5% deduction); * Meal Allowance (R$ 550,00) * Breakfast and afternoon coffee provided at the office * Unimed Health Plan (100% covered by the company) * Dental Plan * TotalPass + TotalNutri partnership with SESC. You may also apply via the link below: https://curem\-gente\-magica.lovable.app/vaga/4546cfe1\-5639\-4d23\-abb6\-21e843c83597/0d8fb33b\-2519\-4c0a\-a490\-99b817f19259 Compensation: starting from R$2.400,00 per month Work Location: On-site