Junior Support and Infrastructure Analyst

Description

Job Summary: Technical support professional for Windows/macOS and Office 365 environments, with a focus on access management, networking, and hardware maintenance. Key Highlights: 1. Technical support for Windows and macOS environments. 2. Administration and support for Office 365 tools. 3. Assistance in account and access management (Entra ID / Azure AD). **Description:** ---------------- **Scope of the Role:** * Providing technical support to users in Windows and macOS environments; * Administration and support for Office 365 tools (Exchange, Teams, and SharePoint); * Assistance in account and access management (Entra ID / Azure AD); * Basic network support (TCP/IP, DNS, DHCP, and Wi\-Fi); * Assembly, maintenance, and troubleshooting of desktops and laptops; * Incident logging and tracking following ITIL best practices; * Assistance in organizing and managing IT equipment inventory; * Support in corporate environments using Microsoft Defender for Office 365\. **Hard Skills (Technical Skills):** * Office 365 (accounts, Exchange, Teams, SharePoint) – Intermediate to Advanced; * Microsoft Defender for Office 365 – Basic to Intermediate; * Microsoft Intune (MDM) – device configuration and policies; * Windows – installation, configuration, and troubleshooting; * macOS – basic configuration and support; * Networking (TCP/IP, DNS, DHCP, Wi\-Fi) – Basic; * Hardware assembly and maintenance (desktop and laptop) – Intermediate; * ITIL (general concepts, SLA, and service catalog) – Basic to Intermediate; * GitLab (projects, versioning, and documentation) – Basic; * Linux (basic commands and troubleshooting) – Basic; * Basic electrical knowledge (outlets, cabling, and racks) – Basic to Intermediate; * IT equipment inventory management – Basic to Intermediate. **Requirements:** ----------------- **Soft Skills (Behavioral Competencies):** * Empathy when supporting users; * Proactivity in resolving requests; * Hands-on mindset; * Willingness to learn and develop; * Clear communication (verbal and written); * Teamwork; * Organization and effective time management; * Resilience to handle unexpected events and demand spikes; * Analytical ability to support decision-making; * Ethical conduct when handling confidential information. **Preferred Education:** * Completed or ongoing undergraduate degree in Information Systems, Computer Networks, or related fields.