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Job Summary: Work in the Information Technology area, providing support for processes related to ensuring the availability of communication channels and systems. Key Highlights: 1. Provide technical support to company users 2. Assist in planning and maintaining the IT infrastructure 3. Research new technologies and conduct training sessions **Company Description** ------------------------ Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food and pharmaceutical product testing, environmental matrices, and agrosciences CRO services. It is also one of the leading independent global players for certain laboratory testing and services in genomics, pharmaceutical research, forensic science, advanced materials science, and clinical trial support. Furthermore, Eurofins is one of the leading emerging players in specialized clinical diagnostic testing in Europe and the U.S. The Group's key figures are approximately: Revenue of EUR 3.8 billion, over 800 laboratories in 47 countries, and around 45,000 employees. **Job Description** ------------------------ **Summary Description:** Work in the Information Technology area, providing support for processes related to ensuring the availability of communication channels; assisting in network infrastructure planning; overseeing installation and performing maintenance on operating systems and software used; managing the installed hardware and software inventory; backing up data stored on servers; and performing other related and inherent duties. **Detailed Description:** Provide technical support to company users. Support processes related to ensuring the availability of the company's communication channels. Assist in network infrastructure planning. Oversee installation and perform maintenance on operating systems and software used by the company. Manage the installed hardware and software inventory. Perform backups of data stored on servers. Perform maintenance on operating systems, server equipment, and computers. Assist in developing complementary solutions. Conduct periodic monitoring of software and hardware installations. Install and configure software and hardware on workstations and application servers. Monitor third-party contracted and performed services. Assist superiors in negotiations with software and hardware suppliers. Organize, archive, and update IT documentation. Assist in managing network services, security policies, and data security infrastructure, such as antivirus and firewall. Support the implementation and maintenance of Internet infrastructure. Assist in standardizing procedures and configurations. Analyze, monitor, and support the company's IT infrastructure through hardware, software, network, database, and other updates and maintenance activities. Monitor and execute activities inherent to the operation of the company's hardware and software, including information security, destruction of discarded confidential information, creation of copies, security backups, and organization and storage of files in designated locations. Conduct user surveys to identify needs and acquire suitable software. Research new technologies and infrastructure solutions. Develop and deliver training sessions to users to improve system usage efficiency. Assist in contracting and monitoring maintenance services for IT equipment. **Qualifications** ----------------- Requirements: Bachelor's degree in Computer Science, Networking, or related fields. Experience: 1-3 years of experience in user support. Technical Knowledge: * Solid knowledge of Microsoft systems. Knowledge of networks including VPN, LAN, WAN, TCP/IP, DNS, DHCP, etc. * Prior experience supporting clients using systems and software, including antivirus. * Previous experience as an Active Directory account administrator. **Additional Information** -------------------------- Work Schedule: Monday to Friday. Working Hours: 08:00 to 17:00.
