IT Support Analyst

Description

Job Summary: Responsible for providing technical support to users, resolving hardware, software, and network issues, and handling service requests and system maintenance. Key Highlights: 1. Technical support for hardware, software, and network users 2. Incident handling with a focus on speed and user satisfaction 3. System maintenance and IT infrastructure support **Education** Degree in Information Technology, Computer Science, Information Systems, or related fields. **Required Experience** * Experience with Windows Server, Hyper\-V, and VLAN networks. * Knowledge of SQL Server and Active Directory. * Familiarity with firewalls (SonicWall) and security best practices. * Experience with Protheus, Exchange, and backup tools. **Job Description** Responsible for providing technical support to users, resolving hardware, software, and network issues, and performing equipment installation and configuration. Handles service requests, access control, system maintenance, and IT infrastructure support. **Key Responsibilities** * Provide technical assistance to users. •Resolve hardware, software, and network issues to ensure continuous operation of company systems. * Serve as the first point of contact for IT-related requests, emphasizing speed and user satisfaction. Employment Type: Full-time CLT Compensation: R$3\.000,00 \- R$3\.500,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Profit-sharing program * Transportation voucher Work Location: On-site