Infrastructure Support Analyst - Level N2 - Mogi Mirim/SP Region

Description

Job Summary: A professional for technical support and infrastructure, ensuring the proper functioning of IT environments and supporting users on a daily basis. Key Highlights: 1. Technical support and infrastructure 2. Desktop and notebook maintenance and configuration 3. Basic user management in Active Directory and Microsoft 365 We are seeking a professional to work in **technical support and infrastructure**, ensuring the proper functioning of IT environments and supporting our users on a daily basis. **Main Responsibilities:** * User technical support (remote and on-site) * Desktop and notebook maintenance and configuration * Basic user management in Active Directory and Microsoft 365 * Network support (connectivity, IP, DNS, and basic infrastructure) * Support for VPN, e\-mail (Outlook), and corporate tools * System updates, antivirus updates, and basic monitoring * Incident ticket logging and documentation/inventory organization **What We Expect From You:** * Experience in **user support** * Knowledge of **Windows 10/11** * Familiarity with **Microsoft 365 and Active Directory** * Fundamentals of **networking (TCP/IP)** * Strong communication and organizational skills * Ability to follow processes and work effectively in a team **What We Offer:** \- Compensation: Market-competitive salary (CLT). \- Health Insurance: Partial coverage for you, your spouse, and children under 18. \- Meal/Voucher Allowance \- Birthday Day\-off: Celebrate your special day with time off during your birthday month. **\-** Annual PLR: Profit-sharing and results-based bonus. \- Education Support: Access to an online learning platform with courses to enhance your skills. \- Work Equipment: We provide all necessary equipment for you to perform your duties excellently. **Work Location:** On-site mode, serving clients in the Mogi Mirim/SP region. Must own a vehicle and hold a Category B driver's license; *Visit our website to learn more about Aptus: aptus.com.br.* *Apply now and join our team!* Job Type: Full-time CLT Compensation: R$2\.500,00 \- R$3\.200,00 per month Benefits: * Medical assistance * Education allowance * Profit-sharing * Food allowance * Meal voucher Selection Questions: * What is your expected salary? * Which of the described roles have you worked in? * Do you own a vehicle and hold a Category B driver's license? * In which city do you reside? * Are you available for on-site work with clients in the Mogi Mirim region?