Field IT Support Analyst - Passo Fundo/RS

Description

Job Summary: Responsible for on-site customer service and support, providing guidance on microcomputing, resolving issues, and reconfiguring systems. Key Highlights: 1. On-site technical support for microcomputing at client locations 2. Hardware and software maintenance and configuration 3. Comprehensive technical support and clarification of doubts On-site customer service and support. Responsible for guiding users or clients of a company on microcomputing, identifying computer issues, determining hardware components requiring replacement, and reconfiguring or reinstalling necessary software; familiarity with customer service software, including handling service tickets and providing guidance via e\-mail and telephone when required. Clarification of doubts, infrastructure, configuration, and updates for: Microsoft products, antivirus software, network connectivity, hardware maintenance, software, internet, Office 365, printer configuration, servers, and client-specific systems. Hardware assembly, desktops, notebooks, and tablets **Minimum Education:** Technical Course Personal vehicle required Willingness to travel Travel allowance