Senior Support Analyst | Campinas

Description

Job Summary: We are seeking a motivated, proactive, and collaborative Senior Support Analyst with a passion for technology and commitment to the performance of our network infrastructure. Key Highlights: 1. Teamwork and knowledge sharing 2. An environment that values people and technology 3. Opportunities for professional growth and development We are looking for a **Senior Support Analyst** to join our team in **Campinas/SP**. We seek someone who is **motivated, proactive, and collaborative**, passionate about technology, enjoys solving problems, and is committed to ensuring optimal performance and stability of our network infrastructure. Here, we value individuals who **work collaboratively, share knowledge, and pursue innovation daily**. If you possess strong analytical skills, enjoy challenges, and want to grow with us, this opportunity is for you! **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Provide **first-level technical support (Help Desk / Service Desk)** to end users. * Log, track, and update technical tickets in **ticket management systems**. * Support the administration of **user accounts, permissions, and access rights** in corporate systems. * Install, configure, and maintain **hardware, software, and network equipment**. * Perform **preventive and corrective maintenance** on computers, laptops, and peripherals. * Assist in installing and configuring **operating systems (Windows and Linux)** and corporate applications. * Monitor the operation of **servers, systems, and corporate networks**. * Support the management of **backups, antivirus solutions, and information security policies**. * Document **technical procedures and system updates**. * Support **IT projects focused on improvement and implementation of new solutions**. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ **Education** * Bachelor's degree in **Information Technology, Information Systems, Computer Science**, or related fields — either currently pursuing or already completed. **Technical Knowledge** * Operating systems: **Windows and Linux**. * **TCP/IP networking**. * **Microsoft Office / Microsoft 365 suite**. * **Computer hardware and maintenance**. * Basic understanding of **information security and backup practices**. * Knowledge of **Wi-Fi networks**. **Behavioral Competencies** -------------------------------- * Ability to **analyze and resolve problems**. * Strong communication skills and proficiency in **end-user support**. * Organizational skills and ability to **manage support tickets**. * Aptitude for **teamwork**. * Proactivity and commitment to **continuous learning**. **Preferred Qualifications** ------------------------ * Familiarity with **Active Directory**. * Experience with **monitoring tools and ITSM platforms**. * Entry-level IT certifications such as **ITIL, Microsoft, or CompTIA**. **Additional Information** **Benefits:** * Transportation Allowance or Fuel Assistance (symbolic payroll deduction of R$1.00) * Meal Voucher (symbolic payroll deduction of R$1.00) * Medical and Dental Insurance * Life Insurance * TotalPass * Educational Partnership * Pet Care Benefit (benefit for caring for your pet) **Important Notes** **Work Model:** On-site – Campinas/SP **Working Hours:** 8:00 AM to 6:00 PM **Monthly Compensation:** R$2\.581,17 **Join Mamtech Tecnologia!** We are experiencing continuous growth and seeking talented, innovation-driven professionals to join our team. Here, you’ll find a collaborative environment, challenging opportunities that foster professional development, and the chance to build impactful IT solutions. If you’re looking to advance your career at a company that truly values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.