SUPPORT ANALYST II

Description

Job Summary: We are seeking a Support Analyst II — a certified IT professional — to provide technical support, installation, configuration, and maintenance of IT environments, diagnosing and resolving incidents. Key Highlights: 1. Certified IT professional with experience in support and administration 2. Engaged in technical support, installation, configuration, and maintenance 3. Focused on incident diagnosis and resolution We are looking for **certified IT professionals** to join us as **Support Analyst II**, with strong expertise in Microsoft environments and best practices in IT service management. This opportunity is intended for professionals who hold **mandatory technical certifications** and have proven experience in corporate IT support and administration. **Work Location** Osasco – SP (Presidente Altino) **Salary** R$ 2\.651,48 **Working Hours:** Monday to Friday – 8:00 AM to 5:00 PM **Mandatory Certifications (ELIMINATION CRITERION)** To participate in the selection process, candidates **must hold the following certifications**: ✔ **ITIL V4 or higher** ✔ **MD\-102 – Microsoft Endpoint Administrator** * ️ Candidates without compatible certification **will not proceed in the selection process**. **Required Technical Knowledge** * Knowledge: Basic Linux operating systems; * Knowledge: Advanced Windows 7 or later OS maintenance and configuration; * Knowledge: Active Directory authentication technology; * Knowledge: Office 365 and Office 2016 or later suite; * Knowledge: Desktop Modem: MD\-100 and MD\-101; * Knowledge: Computer networks, wired and wireless; TCP/IP protocol; encryption; and wireless network security; * Knowledge: Advanced hardware maintenance; * Knowledge: Basic English for reading. **Main Responsibilities** * Technical support to end users and workstations * Installation, configuration, and maintenance of IT equipment * Incident diagnosis and resolution * Configuration of operating systems and corporate tools * Support for basic network infrastructure * Logging and tracking of service tickets * Documentation of procedures and updating of knowledge base * Identification of automation and process improvement opportunities **Requirements** * **Bachelor’s degree in IT (completed)** * **Minimum 3 years of professional experience in the field** * Technical English * Advanced computer literacy **Benefits** * **Meal Allowance:** YES **Amount:** 30.00 **Deduction:** 20% * **Transportation Allowance:** YES * **SESC Membership:** YES * **Life Insurance:** YES * **Health Plan:** YES * **Others:** GoGood Minimum Education Level: Bachelor’s Degree Languages:* English (Intermediate) Willingness to travel