Job Summary: Providing technical support to users on systems, software, hardware, networks, and infrastructure, ensuring high availability and performance of platforms. Key Highlights: 1. Conducive environment for learning and professional growth 2. Performance evaluation and feedback for continuous development 3. Partnerships for language, technology, and course studies We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** An organized and attentive individual. **Your day-to-day responsibilities will include:** * Providing user support via phone, remote, or in-person assistance, and logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Handling service requests related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical demands concerning services, security, and products; * Delivering technical support to ensure high availability and performance of clients’ platforms, and, when required, guiding and training users; * Conducting requirements analysis, development, testing, acceptance, and deployment related to infrastructure; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email, setting up user profiles, installing VPN, Active Directory configuration, and IP configuration; Conducting requirements analysis, development, testing, acceptance, and deployment related to infrastructure; * **Requirements and Qualifications** **Required knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications (differentiators):** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Job details:** * Working hours: 9:00 AM – 6:00 PM, Monday to Friday * On-site work at Liberdade – São Paulo; **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental insurance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program**, to encourage regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for your studies**, including languages, technology, and online courses * **Payroll-deductible loan** with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and join this ever-growing team?