Job Summary: We are seeking a Senior Support Analyst with strong technical expertise, systemic vision, and the ability to operate in critical high-availability environments, focused on operational stability and technological evolution. Key Highlights: 1. Advanced corporate systems and infrastructure support (N3) 2. Root cause analysis (RCA) and Cloud environment optimization 3. Technical support for architecture and security decisions **About the company:** Omniteca is a group comprising over 15 brands in its portfolio. Focused on creating innovative, affordable, and high-quality products that simplify people’s daily lives. We operate across diverse segments including home, technology, pets, sports, and home décor. This position belongs to the **Business Unit** Omni**home**, which brings together products for everyday home life, including pet supplies, toys, kitchen utensils, and practical solutions for daily routines — all designed to simplify routines with care, creativity, and efficiency. Among its brands are **Mimo Style, Jampo Pet**, and **Zippy** **About the position:** We seek a Senior Support Analyst with strong technical expertise, systemic vision, and the ability to operate in critical high-availability environments. **Key responsibilities:** * The professional will be responsible for advanced corporate systems and infrastructure support, acting as the final technical escalation level, with strong involvement in operational stability, performance, and technological evolution of the environment. * We are not seeking mere operational execution, but rather an analytical professional with preventive vision. * Act as the final technical escalation level (N3\) for critical incidents; * Conduct root cause analysis (RCA) with focus on definitive elimination of recurrences; * Ensure stability and performance of corporate systems; * Perform advanced troubleshooting on applications, databases, and infrastructure; * Support Cloud environment maintenance and optimization Analyze system integrations (APIs, Web services, messaging); * Support technical decisions related to architecture and security; * Interact with vendors and manufacturers when necessary; * Contribute to structural improvements and technological environment evolution. **Requirements:** * Solid experience as Level 3 Support in corporate environments; * Advanced knowledge of databases (SQL, Oracle or similar); * Practical experience in Cloud environments; * Knowledge of networks, firewalls, VPN, and traffic analysis; * Experience with incident, problem, and change management (ITIL). **Preferred qualifications:** * Experience with TOTVS Winthor ERP; * Experience with FortiGate solutions (Fortinet); * Participation in Cloud migration projects; * Experience in mission-critical environments; * Architectural vision and continuous improvement orientation. **Omnibenefícios:** * **Meal Voucher (VR):** Flexible spending on quality meals every day, with freedom to choose where to eat — whether at your favorite restaurant or at the supermarket to prepare something special. * **Health Insurance Plan:** Take care of your health with a modern, digital, and high-quality plan, extended to your loved ones. ️‍* ️ **Totalpass:** Take care of your physical health with access to gyms, studios, and online classes. * + ️ **Sesc Partnership:** Enjoy cultural, sports, and leisure activities for all tastes. * **Birthday Day Off:** In your birthday month, you receive one paid day off to celebrate your way. Enjoy! * **University Tuition Discount:** Support your development with special conditions at educational institutions. * **Bonus Policy:** We recognize your dedication through a bonus policy aligned with results. * **Life Insurance:** Protection and peace of mind for you and your family at all times. * **Pharmacy Benefit:** Special discounts to facilitate access to your medications. * **Dental Plan:** Comprehensive oral health care, ensuring greater well-being and quality of life. * **Education Assistance:** Incentive for your professional and personal development, supporting your continuous learning journey. **Here, everyone is welcome! We value a diverse and inclusive environment where each individual can truly be themselves.**