Job Summary: This role involves providing telephone support to health plan beneficiaries, including welcoming new members, offering information, addressing complaints, processing cancellations, and retaining customers. Key Highlights: 1. Active and responsive telephone support to health plan beneficiaries 2. Guidance and information to customers regarding the health plan 3. Handling complaints and customer retention RESPONSIBILITIES AND DUTIES Provide responsive and proactive telephone support to health plan beneficiaries; Welcome new beneficiaries; Guide and inform customers about the health plan; Handle beneficiaries with complaints or dissatisfaction; Process cancellation requests in accordance with RN412/2016; Explain customer retention suggestions; Handle all other general tasks related to this position. WORK SCHEDULE Morning / Afternoon Shift Schedule: 5x2 (MON-FRI) Minimum Education: High School Diploma (2nd Degree) * Totalpass * Transportation Allowance * Dental Care * Childcare Assistance * Life Insurance * Meal Voucher * Medical Assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
