Customer Success Assistant

Description

Job Summary: We are seeking a committed professional to understand customer needs, manage contracts, identify upsell opportunities, and resolve issues by providing agile support. Key Highlights: 1. Innovative, collaborative environment full of opportunities 2. Focus on growth, learning, and building a solid career 3. Continuous professional growth at a bank that believes in your potential If you are committed, responsible, and seek continuous professional growth, this is the place for you. At **Vanto Bank, a bank belonging to the Cia G3 group**, we value talents who want to evolve, learn, and build a solid career in an innovative, collaborative, and opportunity-rich environment. Join us and grow alongside a bank that believes in your potential. **Location:** Praça Benjamin Guimarães, 65, Funcionários, Belo Horizonte - MG. **Compensation Package:** R$2.500,00 (including cost-of-living allowance of approximately R$500,00). **Responsibilities:** * Maintain consistent communication to understand customers' needs and expectations. * Manage contract renewals and work to prevent cancellations (churn). * Identify upsell/cross-sell opportunities and promote additional solutions. Resolve problems and handle crisis management, delivering agile and effective support. **Requirements:** * Completed high school education. * Strong verbal and written communication skills. * Prior experience in customer service or post-sales support is desirable. **Benefits:** * Cost-of-living allowance. * Performance bonus. * Corporate University. * Health and dental plan subsidy. * Life insurance. * Career development plan. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. **Employment Type:** CLT / On-site. Minimum Education Level: High School (Secondary Education)