**We are looking for a new person to join our Technology team as a Tech Lead!** Can you imagine being part of one of Brazil's largest technology companies for restaurants? We serve more than **18,000 customers** nationwide and are the **market leader in cloud-based management software** for the foodservice industry! Additionally, we are one of iFood's **Super Integrators**, delivering a complete solution — from the **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is our investor!** This means we’re experiencing exponential and accelerated growth — which is why we’re seeking people who share our energy, our drive to innovate, and our ambition to revolutionize the food service market, growing alongside us! **Responsibilities and duties** **How we work in the Technology team** The Personas and Customer Journeys team focuses on understanding and improving the experience of Saipos’ diverse customer profiles: from small restaurants to multi-unit franchise operators. Our priority is identifying friction points across usage journeys, enhancing the onboarding experience for new customers, and developing features that meet the specific needs of each profile. In Saipos’ Technology team, you’ll find a team that: * Builds and evolves a product used daily by thousands of restaurants across Brazil. * Treats software quality as a daily practice: testing, monitoring, and troubleshooting are integral parts of the work. * Actively participates in technical and architectural decisions, with real autonomy to propose, discuss, and decide. * Owns delivery through to production, overseeing deployments and monitoring system behavior after going live. * Collaborates closely with Product, Design, and other Technology teams in short cycles. * Operates in a high-scale, continuously evolving environment where decisions must consider volume, reliability, and mission-critical operations. **What your day-to-day will include** * Identify and resolve friction points across the customer journey for different Saipos customer profiles * Develop features specifically tailored for franchise operators and multi-unit operations * Enhance the onboarding journey to make product adoption simpler and faster * Investigate and fix recurring usability issues that trigger support tickets * Collaborate with Design to define and validate usability solutions * Monitor the impact of deliveries on support ticket volume and product adoption metrics **Requirements and qualifications** **What we expect from you** * **Backend**: Node.js, with PostgreSQL as the primary relational database and Redis in parts of the stack. * **Frontend**: Angular, in production serving our customers. You’ll maintain and evolve this codebase and, in some cases, help migrate parts to other technologies when appropriate. * **Cloud**: AWS, with intensive use of SQS, Lambda, ECS, S3, and DynamoDB. * **Containers**: Docker. * **Version control**: Git. * \+ 9 years of software development experience. * Prior experience collaborating closely with Design and Product teams on usability and adoption challenges * Ability to identify root causes of usability issues using data, support tickets, or direct observation * Experience building features for systems with varied user profiles, including more complex operational scenarios * Prior experience in product onboarding or reducing friction in new-user journeys **As a Tech Lead (Level 6\), we expect you to:** * Guide team members through end-to-end tasks based on established guidelines, procedures, and policies * Lead people management activities for your immediate team * Monitor your team’s day-to-day operations * Provide immediate supervision to your squad or team, assigning tasks, reviewing work at frequent intervals, and ensuring delivery deadlines are met * Frequently track team metrics and performance * Dedicate part of your time to individual tasks related to your squad or team * Generally supervise more junior team members **What will set you apart here** These are not mandatory requirements but are strong pluses. You’ll stand out if you’ve previously worked with: * Multi-location operations or franchise operators * User behavior analytics tools * Basic knowledge of ERP or POS systems, even as an end user * Third-party system integrations in the context of onboarding **Additional information** **Liked what you read? Calm down — there’s more!** Here, you’ll also enjoy: **PJ contract** with **30 paid days of rest** **Health insurance with 100% company-paid monthly premium** *(for PJ after 6 months)* **Dental insurance** *(for PJ after 6 months)* **Life insurance** **** **Complete equipment kit** **Home office allowance —** R$180.00/month **Birthday day off** **Gympass discount** **No dress code** — be yourself! **Extended maternity and paternity leave** We are a SaaS technology company and the **Brazilian market leader in food service management**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize processes, reduce costs, and increase sales. **We’re passionate about simplifying life for those who live and breathe restaurants every day — and we do it through agility, intelligence, and education!** We operate **comprehensively**, integrating all management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services nationwide. We are **invested by iFood** and growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — with real impact on our customers’ day-to-day operations. If you’re seeking **challenges**, **growth**, and the chance to help **build something big**, **Saipos** is **your place!**
João Silva
Indeed · HR
João Silva
Indeed · HR
