PERSONAL SHOPPER

Description

With the purpose of bringing emotion to people's lives, La Moda seeks professionals who set bold goals and dream big, who are obsessed with details in pursuit of perfection, who admire the intelligence of those who always want to learn, who engage others to create cohesion, and who reinvent the ordinary every day—surprising others through their audacity to go beyond. All our job openings are also open to people with disabilities. **Responsibilities and Duties** * Provide customer service via a dedicated sales WhatsApp channel, focusing on customer activation and conversion; * Assist customers experiencing difficulties completing purchases on the brand's online store; * Monitor orders paid via bank slip (boleto) to prevent cancellations due to non-payment; * Notify key customers about brand news and updates; * Monitor website promotions; * Conduct after-sales support; * Record all customer interactions; * Deliver an outstanding shopping experience for the brand’s consumers; * Proactively seek solutions to meet customer needs. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Commercial Management, Business Administration, Fashion, or related fields; * Knowledge of and experience in sales; * Strong oral and written communication skills. **Additional Information** **Benefits:** Dental Plan (after probation period); Health Insurance Plan (after probation period); Free Transportation; On-site Restaurant; Performance-Based Bonus (PPR); Discounts on Brands; Childcare Assistance; Tuition Reimbursement; Employee Referral Program. **Advantages:** On-site Cafeteria; Exclusive internal stores for employees; Good Card Plus Card; On-site Banking Services; Partnerships with Educational Institutions, Gyms, and Food Service Providers; **OUR STORY** La Moda Group is a dynamic organization that creates brands born with high desirability and strong sales success. For 40 years, we have transformed fashion into experience, behavior, and emotion. Founded in Santa Catarina, the company evolved from a family business into an ecosystem of proprietary brands—including Lança Perfume, easy, My Favorite, and BO—with a national presence across 20 owned stores and distribution in over 3,000 multi-brand retailers. We produce more than 4 million items annually and export our collections to 18 countries worldwide. We are La Moda. We are the Future! **OUR LA MODA WAY** We were born to bring emotion to people's lives. Here, we believe results stem from a team deeply connected to this purpose, operating in an environment that challenges, develops, and values its people. We are composed of professionals who learn and teach every day, dream big, collaborate, question the obvious, and are obsessed with our customers. We value diverse backgrounds, profiles, and career paths. We foster an environment where each individual can grow, take on new challenges, and build their career with autonomy and ownership. **WHY JOIN US** Today, we are over one thousand professionals sharing the same goal: building relevant brands and a business in constant evolution. We invest in people’s development, strengthen our leadership, and believe in an increasingly diverse, accessible, and future-oriented environment. If you seek a place to grow, learn, and be part of something bigger, La Moda could be your next step. \#VemSerLaModa