Job Summary: A café and restaurant in Porto Alegre is seeking an Operational Manager to coordinate customer service and operations, with emphasis on leadership, organization, and quality. Key Highlights: 1. Leadership and team management in café/restaurant 2. Focus on quality, organization, and operational efficiency 3. Conflict resolution and performance indicator monitoring **Position:** Operational Manager for Café and Restaurant A café and restaurant located in Porto Alegre (RS) seeks a professional to serve as Operational Manager, responsible for coordinating customer service and operational activities during lunchtime through early evening. We seek a candidate with strong leadership, organizational, and team management capabilities who values high-quality customer service, environmental organization, and operational efficiency. Strong communication skills and the ability to interact effectively with people are essential prerequisites. **Attention:** The work location information will only be disclosed to candidates selected for the interview, which will occur after completion of the BIG FIVE assessment. Please regularly check your email or messages in the Plooral app, and do not forget to review your spam folder. Desired Profile **We are looking for a candidate with the following characteristics:** Honesty and integrity Attention to detail Commitment to hygiene and organization Excellent verbal and written communication skills Leadership ability characterized by firmness, respect, and empathy Understanding and empathetic demeanor, yet capable of setting clear boundaries Agility, proactivity, and positive attitude Ease in handling daily operational challenges Ability to empathize with both team members and customers Active and organized disposition Punctuality and accountability Convenience of commuting to the downtown area of Porto Alegre Key Responsibilities **Core duties include:** Overseeing overall café and restaurant operations, integrating front-of-house and kitchen functions Leading and supervising the team during shifts Conducting brief alignment meetings with staff Promoting sales and team engagement Training and motivating employees Ensuring organization, cleanliness, and adherence to operational routines Monitoring order preparation and delivery times Managing inventory and product expiration dates Placing replenishment orders for production and operations Ensuring display cases, shelves, and refrigerators are adequately stocked Supervising cleaning routines and equipment maintenance Fostering collaboration among different teams Resolving conflicts and addressing customer issues when necessary Monitoring operational performance indicators, including COGS Maintaining consistent communication with managers and other departments Technical Requirements Prior experience managing teams in restaurants, cafés, or similar operations Basic knowledge of Good Manufacturing Practices (GMP) Experience managing results and controlling COGS Basic proficiency in spreadsheet software Experience in customer service and conflict management Job Details **Work Location:** Downtown Porto Alegre (RS) **Working Hours:** Monday to Saturday, 11:30 AM to 8:00 PM **Alternate Saturdays (every 15 days):** 7:00 AM to 7:30 PM **Employment Type:** CLT (Consolidation of Labor Laws) **Compensation:** Net salary of R$ 3\.500,00 **Benefits:** * Transportation allowance * On-site meals
João Silva
Indeed · HR
João Silva
Indeed · HR
