Executive Housekeeper

Description

Bourbon Hospitalidade, one of the leading companies in the hospitality market, is seeking an Executive Housekeeper for Bourbon Resort Atibaia. This professional will be responsible for managing and overseeing cleaning and maintenance departments, handling personnel and cost management, ensuring customer satisfaction, and guaranteeing compliance with internal and external standards and procedures, as well as adhering to the general policies of Bourbon Hotéis & Resorts. **RESPONSIBILITIES:** * Coordinate daily room housekeeping activities. * Contribute to delivering all services inherent to this area of responsibility. * Train the team. * Monitor laundry, linens, laundry operations, and sewing department activities. * Manage fixed and variable departmental costs. * Ensure internal area cleaning meets the company's hygiene standards. * Organize and plan procurement of supplies. * Schedule employee days off and vacations. * Conduct inspections of work performed by supervisors. * Control master keys. * Ensure physical inventories of materials, bed linens, and table linens occur within scheduled deadlines and monitor replenishment levels accordingly. * Analyze and recommend potential supplier or product replacements. * Monitor and guide team professional development, designing and delivering training sessions whenever necessary. * Monitor apartment retrofitting. * Hire additional labor according to occupancy and operational demand. * Certify and monitor team productivity. * Conduct weekly meetings with the housekeeping team. * Conduct Performance Evaluations and Feedback sessions. * Participate in the Climate Survey action plan. * Coordinate lost-and-found processes and procedures. * Perform other related duties. * Select, train, guide, evaluate, and provide feedback to team members, promoting individual development and contributing to goal achievement. **REQUIREMENTS:** * Completed Bachelor’s degree * Knowledge of sanitation processes. * Experience with housekeeping standards. * Customer service skills * Proficiency in Microsoft Office and management systems * People management experience * Customer service techniques * Interpersonal skills **PREFERRED QUALIFICATIONS:** * Prior experience at a high-end resort with high-volume operations and events. **WORK SCHEDULE:** To be determined. **BENEFITS:** * Medical and dental assistance * Life insurance * On-site meals * Uniforms * Transportation allowance and/or shuttle service * Wellhub (GymPass) * Pharmacy card * Attendance bonus **EXCLUSIVE CARE THAT ONLY BOURBON OFFERS YOU:** * 50% discount on accommodation at network hotels and resorts (excluding franchises); * Employee support program offering legal, financial, nutritional, social, and psychological assistance; * Special celebrations for holidays and commemorative dates; **MINIMUM EDUCATION LEVEL:** Bachelor’s degree Willingness to travel Willingness to relocate