Customer Service Supervisor / Restaurant

Description

Job Summary: Coordinate and supervise the restaurant service team, ensuring service excellence, dining room organization, and prompt resolution of incidents, with a focus on leadership and people development. Key Highlights: 1. Coordinate the team and ensure excellence in customer service 2. Leadership and development of the service team 3. Dynamic work environment with growth opportunities Position: Customer Service Supervisor – Restaurant Responsibilities: Supervise and coordinate the service team (waiters, servers, and cashiers); Ensure excellence in customer service, maintaining quality standards and hospitality; Oversee dining room operations, including scheduling, breaks, and staff allocation; Train, guide, and develop the service team; Resolve customer incidents and complaints promptly and courteously; Monitor performance indicators, such as customer satisfaction and service time; Ensure compliance with hygiene, safety, and internal procedures; Support restaurant management in inventory control, dining room opening and closing, when required. Requirements: Previous experience as a supervisor, team leader, or service coordinator in restaurants or bars; Knowledge of dining room routines and customer service; Leadership, communication, and conflict resolution skills; Organization, proactivity, and results orientation; Desirable: Experience in customer service; We Offer: Starting salary: BRL 2.150,00 + benefits After experience: BRL 2.500,00 + benefits Benefits (transportation allowance, on-site meals, meal voucher, and medical assistance); Dynamic work environment and growth opportunities. Employment Type: Full-time CLT Compensation: BRL 2.150,00 – BRL 2.500,00 per month Benefits: * Medical assistance * Meal voucher * Transportation allowance Work Location: On-site Expected Start Date: 09/02/2026