Customer Service Associate - Jericoacoara/CE

Description

Job Summary: Join a Brazilian brand that believes in the flavor of ideas, the power of connections, and a purpose to transform everyday life into something extraordinary. Key Highlights: 1. Work for a 100% Brazilian brand driven by purpose and innovation. 2. Provide in-person customer service, prepare gelatos, and maintain store organization. 3. Be part of a team that believes in people and dreams big. Can you imagine working for a **100% Brazilian brand**, created by people who believe in the **flavor of ideas** and the **power of connections**? **San Paolo** was born in Fortaleza and soared far. Today, we have over **600 mustachios across 65 company-owned stores**, from North to South Brazil, spreading affection and innovation wherever we go. We believe that **working with purpose** means transforming daily life into something extraordinary — from warm, welcoming service to a cone full of memories. And growing together is only possible when we value those who build this story with us. If you want to leave your mark, discover new paths, and embark on a journey full of flavor, care, and learning, join us in writing the next chapters of this adventure. **Responsibilities and Duties** * Provide in-person customer service ensuring courtesy, efficiency, and satisfaction; * Prepare and serve gelatos, coffees, mixes, and desserts; * Maintain cleanliness of the store, equipment, utensils, and dining area, performing hygiene routines in accordance with food safety standards; * Restock gelatos, supplies, and materials, supporting organization and inventory control; * Complete shift checklists, monitor temperatures, execute opening/closing procedures, and record data in systems. **Requirements and Qualifications** * Completed High School education; * Availability to work on a rotating 5-days-on / 2-days-off schedule. **Desirable:** * Basic knowledge of food safety and good handling practices; * Experience operating store systems and equipment. **Additional Information** * Meal and Food Allowance (iFood Benefits Card); * Transportation Allowance or Fuel Assistance; * Wellhub (Gympass); * Dental Plan; * San Paolo products; * Birthday Day Off. **This is our purpose!** San Paolo Gelato \& Café was founded in June 2012 in Fortaleza, Ceará. Our mission is to **awaken delicious sensations through magical and joyful moments**. We offer artisanal, authentically Brazilian gelato. Thanks to our intense focus on our three pillars: **Product, Environment, and Service**, we have expanded and now count over 600 mustachios across more than 65 company-owned stores nationwide. If you believe that **details make all the difference**, are **innovative**, and always strive to deliver **the best possible service**, we’re looking for you! Soar high with us and become part of a team that **believes in people** and **dreams big**!