Support Manager - SAP AMS (Application Maintenance and Support)

Description

Job Summary: Lead a local SAP AMS services team in the SAP Finance or Supply Chain domain, ensuring service quality, customer satisfaction, and continuous improvement. Key Highlights: 1. Acting as the local responsible for SAP AMS services in Brazil 2. Leading and developing a dedicated local SAP team 3. Focusing on continuous service improvement and customer satisfaction **Company Description** Do you know LDC? LDC is one of the world’s leading agricultural commodity merchants and processors, with a diversified portfolio spanning the entire value chain—from origination to distribution. With operations at the heart of global agricultural and food production—and guided by our strong values, rich legacy, and clear vision—we are committed to working toward a secure and sustainable future. We help feed and clothe approximately 500 million people every year, originating, processing, and transporting around 81 million tons of products annually. Structured as a matrix organization comprising 6 geographic regions and 10 platforms, LDC operates in over 100 countries and employs approximately 18\.000 people worldwide. We are guided by values that shape all our interactions in the workplace—ethics and integrity underpin all business relationships, alongside humility, commitment, and diversity. **Job Description** * Act as the local responsible for SAP AMS services in Brazil within the SAP Finance or Supply Chain domain, fully aligned with the global AMS management and strategy; * Lead a dedicated local team, guiding junior professionals, conducting team meetings, ensuring availability of the right resources, appropriate knowledge, and proper demand prioritization; * Responsible for integration, mentoring, consulting, and development of all members of the local team; * Collaborate with other teams to ensure issues are properly handled and resolved; * Maintain strong business relationships and user satisfaction (managing relationships with SAP Key Users); * Ensure the team contributes to the SAP Testing Strategy and Release Management (including transport validations); * Ensure the entire team maintains high service quality standards, KPI compliance, and customer satisfaction; * Monitor and analyze user feedback to identify areas for improvement and recommend application- or process-related changes; * Prepare and maintain support-area documentation (KT, solution documentation, work procedures, troubleshooting instructions); * Encourage knowledge sharing and dissemination of skills and experience among team members; * Drive continuous service improvements in the support area: * Collaborate closely with other local and global AMS managers. **Qualifications** * Bachelor’s degree in IT, Finance/Accounting, Business Administration, or related fields; * Fluent English (mandatory); * Solid knowledge and understanding of business processes in the SAP Finance or Supply Chain domains; * Practical experience in SAP support, configuration, and integrations with other systems; * Prior experience managing teams; * Familiarity with ITIL best practices—Incident, Change, and Problem Management; * Experience with Service Desk systems (ServiceNow and JIRA); * Strong hands-on experience supporting and delivering SAP solutions—S/4HANA; * Experience collaborating with developers on system improvements; * Knowledge of integration points with FICO, MM, and SD modules is a plus; * Experience integrating SAP with non\-SAP systems (interface configuration, IDoc monitoring, and troubleshooting) is a plus. **Additional Information** * Availability to work in a hybrid model (4x1\) in São Paulo\-SP.