IT Systems Coordinator

Description

Job Summary: We are seeking an IT Systems Coordinator to lead the maintenance and evolution of critical systems, ensuring operational continuity and service quality. Key Highlights: 1. Lead the systems team and coordinate daily operations 2. Work closely with business areas to translate needs into solutions 3. Influence decisions and strengthen the integration between technology and business **Job Description:** Fiep System stands for strengthening industry. We work in an integrated manner, aiming to be a national reference in industrial development, support for associativism, and efficient service delivery. **Our mission:** Promote, represent, and defend Parana's industry, pursuing optimal competitiveness and sustainable development. If you wish to contribute to our purpose — transforming Parana into the best place for industry in Brazil — this opportunity may be for you! What is the position? IT Systems Coordinator – RP 19274 Fiep System (Fiep, Sesi, Senai, and IEL) What are the challenges and main responsibilities? We are seeking an IT Systems Coordinator to lead the maintenance and evolution of the organization’s critical systems, playing a strategic role in ensuring operational continuity and the quality of services delivered to the business. This position will play a key role in building a more stable, efficient, and continuously improving environment. Coordinate day-to-day operations, leading the systems team, organizing priorities, and ensuring high-quality, predictable execution. Work closely with business areas to understand their needs and translate them into technology solutions that deliver value. Manage incidents and problems, conducting structured analyses and driving continuous improvement of processes and systems. Monitor operational metrics such as SLAs, backlog, and performance, reinforcing best practices and maturity in service management. Ensure accountability for production environments, acting autonomously and communicating effectively. Influence decisions, support team development, and strengthen the integration between technology and business, contributing to organizational advancement and results. **Requirements:** What are the main requirements? Completed undergraduate degree; Preferably in Information Technology, Software Engineering, Information Systems, or related fields; Solid experience maintaining critical systems, with focus on high availability and operational continuity; Experience managing incidents, root cause analysis, and SLA monitoring; Prior experience leading technical teams (maintenance, AMS, or systems teams); Ability to prioritize requests in environments with multiple systems and high delivery pressure; Experience with agile practices (Scrum, Kanban) and facilitating ceremonies such as dailies, plannings, and backlog management; Strong communication skills and ability to interact effectively with business areas; Ability to make decisions under pressure and during critical incidents; Organized profile, with operational discipline and strong sense of responsibility for production environments; Experience with corporate systems (ERP or core systems); For internal candidates, eligibility criteria PL 0031 (4.2.3) must be met. Relevant differentiators Knowledge of ITIL or IT service management; Experience in highly critical or continuously operating environments; Experience with integrated systems and complex architecture. **Learn more about some details of this opportunity:** **Work location:** Senai Headquarters (Avenida Cândido de Abreu, 200 - Centro Cívico). **Working hours:** 09:00–12:00 and 13:30–17:30 (Monday to Friday), 40 hours per week In case of reassignment, alternative working hours may be considered at the discretion of the approved candidate. **Employment type:** Indefinite-term CLT contract **Selection process stages (all eliminatory):** HR Screening → Manager Screening → Request for supporting documents → HR Interview → Validation Interview → Hiring. Interested? Apply now and good luck! Application period for this selection process: March 31, 2026 to April 09, 2026. This position is also open to persons with disabilities (PCD) or rehabilitated individuals. This selection process remains valid for 24 months, during which approved candidates may be considered for new openings matching this same profile across Fiep System entities (Fiep, Sesi, Senai, and IEL), following the ranking order. #LI-JG1 #LI-ONSITE **Benefits:** * Beneficent Association of Fiep System Employees (ABESSFI) * Childcare Assistance * Viva Mais/Dental Card * PREVISC Payroll-Deductible Loan * On-site Parking * Health Insurance Plan * Private Pension Plan * Bem Program — Psychological support, financial consulting, legal assistance, nutritional counseling, and social assistance * Life Insurance * Education Services/Discounts * Meal/Voucher Allowance * Transportation Voucher