Project Manager

Description

Job Summary: Lead strategic, complex technology-focused projects, managing the full project lifecycle and promoting alignment between business and technology. Key Highlights: 1. Leadership of complex projects with strong technological interface 2. End-to-end project lifecycle management with a focus on results 3. Reference point for orchestrating business and technology **Technical Knowledge and Expected Responsibilities** * Lead complex projects with strong technological interface, especially in contexts involving: * Implementation of decision engines (rules, scoring, anti-fraud, eligibility, incentives, credits or benefits). * Payment solutions, including integrations with acquirers, gateways, wallets, reconciliation, and transactional flows. * E-commerce platforms, marketplaces, and end-to-end digital customer journeys. * System integrations via APIs, middleware, ERPs, CRMs, and legacy systems. * IT service projects involving development, maintenance, vendors, and technology partners. * Manage the full project lifecycle, ensuring: * Rigorous scope definition and control, preventing deviations and ensuring adherence to contractual obligations. * Planning, monitoring, and re-planning of schedules, with emphasis on predictability and consistent delivery. * Cost and budget management, supporting the balance between operational efficiency and value generation. * Identification, analysis, and mitigation of risks and dependencies, with proactive engagement across involved areas. * Structured stakeholder management, promoting alignment, clear communication, and sound decision-making. * Vendor and partner relationship management, ensuring technical quality, SLAs, and timely delivery. * Serve as a reference for teams in orchestrating business and technology, facilitating: * Translation of strategic needs into executable plans. * Alignment among client expectations, technical capabilities, and internal priorities. * Executive and operational communication across all organizational levels. * Demonstrate a collaborative, results-oriented profile, with: * Strong communication, negotiation, and interpersonal skills. * Ability to influence without direct hierarchy and drive consensus. * Leadership posture, systemic vision, and continuous focus on generating value for the business and customers. **Responsibilities and Duties** **Responsibilities and Duties:** ------------------------------------ * Lead governance and execution of the company’s strategic projects, ensuring adherence to scope, timelines, budget, quality, and business objectives. * Serve as a reference for project managers, providing guidance, strategic support, and consistency in initiative execution. * Define, evolve, and ensure application of project management methodologies, processes, artifacts, and best practices. * Continuously monitor the project portfolio, identifying risks, dependencies, bottlenecks, and improvement opportunities. * Conduct quality reviews, internal audits, and governance forums to support executive decision-making. * Drive operational efficiency gains through process optimization, workflow automation, and use of management tools. * Manage relationships with internal and external stakeholders, ensuring alignment among business, technology, operations, and customers. * Manage strategic vendor and partner relationships, monitoring SLAs, deliveries, costs, and performance. * Develop and monitor the performance of the project management team, promoting capability building, cultural alignment, and leadership strengthening. * Facilitate conflict resolution, negotiations, and decision-making in complex, multidisciplinary contexts. **Requirements and Qualifications** * Bachelor’s degree in **Engineering, Information Technology, Information Systems, Business Administration**, or related fields. * Experience in **technology project management**, implementation of digital solutions, or IT services. * Proven experience in **project governance**, scope, timeline, cost, risk, and quality control. * Experience engaging **internal and external stakeholders**, including business, technology, operations, and customer teams. * Knowledge of **vendor, partner, and contract management**, including SLA, delivery, and performance tracking. * Practical knowledge of **project management methodologies**, including traditional, agile, or hybrid models. * Experience with projects involving: * **System integrations (APIs, legacy systems, ERPs, CRMs)** * **Payment methods and transactional solutions** * **E-commerce, digital platforms, or technology ecosystems** * Strong skills in **leadership, communication, negotiation, and conflict management**. * Analytical, organized, results-driven, and continuous improvement-oriented profile. **Tools and Technologies:** * Experience with **project and task management tools** * Knowledge of **visual management and collaboration tools**, such as: * Planner, Trello, Monday, Notion, Miro, or equivalents * Proficiency in using **KPIs, dashboards, and executive reports**. * Proficiency in productivity tools * **Desirable Requirements** * Postgraduate degree or MBA in **Project Management, Business Management, Technology, Operations**, or related fields. * Knowledge of **agile or hybrid models**, with experience in digital transformation environments. * Experience in **technology, services, financial, fintech, industrial, retail, or e-commerce companies**. * Prior experience in **PMO, Governance, or Project Excellence structures**. * Knowledge of **project portfolio management** and executive decision support. **Differentiators:** * Project management certifications * Courses in: * Project Governance * Agile and Hybrid Methodologies * Leadership, People Management, or Negotiation * Digital Transformation or Technology **Additional Information** **To balance work and personal life:** Flex Office – 2 remote workdays and 3 on-site days. Birthday Day Off – Your special day, your way \+ Points in our Marketplace. Flexible working hours – Greater autonomy to manage your routine. **To support your health and well-being:** Sul América health and dental insurance. Sul América life insurance. Psychological support – Access to a platform with licensed psychologists. On-site massage – A relaxing moment during your day. Decompression room – To recharge your energy. Total Pass – Access to gyms and physical activities. Fruit at the office – For a healthy snack during work hours. **To simplify your daily routine:** Meal or Food Allowance – BRL 43.64 per day. Childcare allowance – For children up to 5 years old. Transportation voucher, parking, or shuttle – Guaranteed mobility. **To support your growth:** QultureRocks – Performance and development management platform. Education assistance – After 12 months of employment, we invest in your learning. Inspiring and disruptive culture – A dynamic, collaborative, and innovative environment. **To celebrate achievements and special moments:** Newborn Kit – A special gesture for new parents. Internal events and engagement initiatives – Team celebrations and relaxed moments together. Exclusive benefits for commemorative dates – Because every special moment deserves celebration! We are market leaders in engagement. We believe in the transformative power of “engaging” to create authentic, positive connections between brands and people. To achieve this, we fully master the subject. We bring together everything related to loyalty, incentives, and benefits to offer comprehensive solutions for our clients, developing applications, technologies, and strategies that define new market paradigms. **The more diversity, the more possibilities** Diversity is essential to our company. It brings plural perspectives and helps multiply the paths we can follow in our business. We encourage and value, for all positions, differences in race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age.