IT INFRASTRUCTURE MANAGER

Description

Job Summary: We are seeking a professional for our IT team responsible for ensuring the availability, stability, and evolution of infrastructure services, with emphasis on standardization and observability. Key Highlights: 1. Applied technical expertise with a focus on standardization and documentation. 2. Lead the resolution of critical incidents and complex failures. 3. Promote continuous employee training and development. We seek professionals who are engaged, proactive, and interested in every detail of our projects—and above all, who wish to grow and give their best every day. Our improvement is constant, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out if you’re the right person to join \#WeAreMDS. We are seeking a professional to join our IT team who will be responsible for ensuring the availability, stability, and evolution of IT infrastructure services, guaranteeing business continuity, environment reliability, and support for corporate strategies—through applied technical expertise, focus on standardization, documentation, and observability. **Responsibilities and Duties** * Promote continuous employee training and development through structured performance evaluations, constructive feedback, and active leadership, creating conditions, providing guidance, and offering pathways for each team member’s professional growth. * Ensure execution of tactical planning by clearly communicating objectives, defining expectations, and transparently assigning responsibilities—to ensure team members remain focused and committed to achieving established goals and objectives. * Manage operational KPIs for IT infrastructure (e.g., availability, MTTR/MTBF, incident recurrence, change success rate) through assessments and monitoring—to ensure results align with strategy and achievement of defined goals and objectives. * Manage operations and availability of IT infrastructure services—including cloud, on\-premises, networking, telecommunications, and Microsoft 365—by defining operational guidelines, tracking KPIs, managing capacity and performance, patching and backups, and prioritizing demands across teams and vendors—to ensure business continuity, service stability, and reduced downtime. * Lead and ensure resolution of critical incidents and complex failures, coordinating end-to-end diagnostics, log and metric analysis, facilitating war rooms when needed, and validating corrective and preventive actions—including root cause analysis (RCA)—to minimize business impact, reduce recurrence, and increase environment reliability. * Establish, standardize, and maintain operational processes and documentation for the area—ensuring definition of procedures, runbooks, and diagrams; periodic review; and incorporation of lessons learned—to improve predictability, reduce reliance on individual knowledge, and ensure operational consistency. * Manage and evolve monitoring, logging, and observability practices—defining critical services, metrics, and service levels; guiding alert and dashboard configuration; and promoting continuous improvement—with a focus on proactive incident detection, MTTR reduction, and data-driven decision support. * Manage people, demands, and projects within the infrastructure area—setting priorities, work plans, and resource allocation between Infrastructure and Field Service; conducting management rituals; tracking deliverables; and aligning status updates with executive leadership—to ensure quality, timeliness, team development, and management transparency. * Manage operational risks, business continuity, and infrastructure costs—ensuring existence and effectiveness of backup, disaster recovery, and business continuity plans, as well as control and optimization of infrastructure and service costs—particularly in cloud environments—in alignment with corporate guidelines. * Manage infrastructure vendors and contracts—monitoring SLAs, performance, costs, and compliance; driving continuous improvements; and ensuring alignment with business needs and governance policies. * Ensure technical excellence of IT infrastructure—acting as a technical reference in supporting architectural decisions, advanced troubleshooting, and change validation—to guarantee stability, security, and availability of critical environments. Perform other related professional duties inherent to this role, as required or demanded by the department, whenever necessary—through training, professional qualification, and guidance from the immediate leader—to ensure continuous professional development. * **Requirements and Qualifications** * Completed Bachelor’s degree in Information Technology, Computer Engineering, or related fields; * Postgraduate degree/MBA in IT Management, Information Security, or related fields; * Advanced English proficiency; * Professional experience in planning, implementing, and maintaining full infrastructure for company information and data security; * Customer focus, professionalism, collaboration, innovation, decision-making ability, and business and strategic vision. **Additional Information** * Health and Dental Insurance; * Life Insurance; * Meal and/or Food Allowance; * Transportation Allowance; * Profit Sharing Program (PLR); * Wellhub; * Wellz; * Day Off; * Apoio Pass for you and your dependents; * Discounts on personal insurance contracts—including auto, life, home, travel, and others. **Here, you define the scope of your growth and achievements.** MDS is one of Brazil’s leading insurance brokerage firms, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and among the largest in Brazil, with presence also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink—a company founded by the MDS Group—responsible for a broker network spanning 130 countries and employing 25\.000 insurance professionals. In Brazil, we manage an issued premium portfolio totaling R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance across Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference firm in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates