Description
Job Summary:
Manage and optimize the delivery operation, ensuring operational efficiency, sales growth, profitability, and excellence in customer service.
Key Highlights:
1. Strong strategic engagement with delivery platforms
2. Negotiation with delivery platforms and promotional campaigns
3. Analytical, strategic, and results-oriented profile
**Job Mission**
Manage and optimize the delivery operation, ensuring operational efficiency, sales growth, channel profitability, and excellence in customer service, with strong strategic engagement with delivery platforms.
**Main Responsibilities**
* Manage the entire delivery operation (platforms, orders, team, and logistics).
* Negotiate with delivery platforms (fees, commissions, visibility, and campaigns).
* Plan, execute, and monitor promotional campaigns on platforms.
* Monitor delivery performance indicators (sales, cancellations, preparation time, reviews).
* Ensure quality of shipped products (packaging, standards, verification).
* Resolve customer and platform incidents.
* Monitor competitors, pricing, and digital positioning.
* Collaborate with marketing, operations, and finance teams to optimize results.
* Analyze reports and propose continuous improvement actions.
**Desired Profile**
* Analytical and strategic profile.
* Strong negotiation skills.
* Knowledge of delivery platforms (iFood, Uber Eats, etc.).
* Proficiency in KPIs, campaigns, and report analysis.
* Organization, agility, and results focus.
Minimum Education: High School Diploma