Store Manager

Description

Job Summary: The Store Manager is responsible for full store management, ensuring organization, efficient operations, and excellence in customer service, leading the team to achieve results and satisfy customers. Key Highlights: 1. Full store management and excellence in customer service 2. Leadership and development of an engaged and productive team 3. Performance monitoring and assurance of reliable processes The Store Manager is responsible for full store management, ensuring organization, efficient operations, and excellence in customer service. Must ensure the team is trained, engaged, and adhering to Armazém da Cerveja standards. Responsible for maintaining adequate physical and refrigerated inventory, supervising cash flow, and ensuring compliance with administrative, financial, and labor processes. Must monitor sales targets, costs, and margins, guiding the team to achieve expected results. Acts as the primary leadership reference in daily store operations, coaching staff, resolving conflicts, and ensuring customer satisfaction. **Key responsibilities for this position:** * Ensure store administration, organization, and operation, maintaining brand standards, layout, pricing, and product availability. * Manage the store team, coordinating schedules, vacations, workplace safety (PPE usage), training, and development. * Conduct alignment meetings covering topics such as: customer service, cleanliness, layout, product availability, policies, and conduct. * Supervise financial processes: cash register opening and closing, change control, discrepancy verification, deposits, and communication with the finance department. * Monitor and control inventory (assets, products, and consigned goods), ensuring accuracy, replenishment, and organization. * Support coordination of events: negotiation, staffing estimation, logistics, and customer service. * Monitor store performance: revenue by channel, margin, costs, asset leasing, sales targets, and event participation. * **High school diploma required.** * **Basic computer skills** (Microsoft Office suite). * **Experience in administrative routines** (cash handling, inventory, assets). * **Knowledge of logistics and inventory control.** * **Experience in people management and customer service.** * **Physical fitness** to meet the store's operational demands. * **Strong communication skills**: ability to speak clearly and empathetically with staff and customers. * **Proactive attitude**: initiative to resolve day-to-day issues. * **POS system experience**: familiarity with point-of-sale systems. * Bachelor’s degree completed (in administration, administrative routines, management, logistics, or related fields). * Availability and flexibility regarding working hours. * Prior experience in retail management or in high-demand operational environments. * **Engaged and productive team**: people development, low turnover, and consistent application of safety and conduct guidelines. * **Customer satisfaction**: positive in-store, delivery, and event experiences reflected in repeat business and loyalty. * **Reliability in administrative processes**: controlled and auditable financial, tax, and inventory records. Requirements and Qualifications * **High school diploma required.** * **Basic computer skills** (Microsoft Office suite). * **Experience in administrative routines** (cash handling, inventory, assets). * **Knowledge of logistics and inventory control.** * **Experience in people management and customer service.** * **Physical fitness** to meet the store's operational demands. * **Strong communication skills**: ability to speak clearly and empathetically with staff and customers. * **Proactive attitude**: initiative to resolve day-to-day issues. * **POS system experience**: familiarity with point-of-sale systems. Desirable * Bachelor’s degree completed (in administration, administrative routines, management, logistics, or related fields). * Availability and flexibility regarding working hours. * Prior experience in retail management or in high-demand operational environments. Responsibilities and Duties * **Engaged and productive team**: people development, low turnover, and consistent application of safety and conduct guidelines. * **Customer satisfaction**: positive in-store, delivery, and event experiences reflected in repeat business and loyalty. * **Reliability in administrative processes**: controlled and auditable financial, tax, and inventory records. **Work Schedule** Weekdays and weekends (6 days on, 1 day off) Compensation: starting from R$3.500,00\00 per month Benefits: * Transportation allowance Work Location: On-site