Customer Service Coordinator

Description

We are looking for an analytical, organized individual with strong interpersonal skills to join our team as a **Customer Service Coordinator**. This is an opportunity for those seeking professional growth in a dynamic, collaborative environment with ample room for career advancement. **Responsibilities and Duties** The professional will be responsible for managing the customer journey. The objective is to ensure customers achieve the most positive outcomes throughout their retail purchasing journey by understanding their needs, providing support, and securing sales conversion and brand strengthening across digital and customer service channels. Key responsibilities include: * Monitoring and guiding the customer journey: customer experience (CX) and strategic customer service. * Promoting retention, operational improvement, and positive reputation. * Developing and executing: digital sales promotional campaigns, commercial calendar, conversion initiatives, sales funnel, product activation, and sell\-out strategies. * Focus on conversion and average order value, customer satisfaction and retention, handling recurring complaints, corporate reputation, and overall customer experience. * Analyzing performance indicators and proposing strategic actions for: campaign ROI, average order value, conversion rate, cancellation rate, shopping cart abandonment rate, and SLA. * Analytical and strategic vision, plus team support. **Requirements and Qualifications** **Requirements:** * Bachelor’s degree in Business Administration, Marketing, Communications, Advertising, or Commercial Management. * Knowledge of systems, data platforms, and e\-commerce (Google Ads, Meta Ads, and Analytics). * Advanced Office suite (especially Excel) or Power BI. * Experience and knowledge in: KPIs, sales and revenue, people management. **Competencies:** * Organization and attention to detail; * Strong communication and interpersonal skills; * Sense of responsibility and confidentiality; * Analytical ability and proactivity; * Goal, deadline, and priority management. **Additional Information** **Work Schedule:** Monday to Friday, 08:00 to 17:58 **Benefits:** * Health Insurance * Dental Insurance * Pharmacy Benefit * Transportation Allowance * On\-site Meals * On\-site Parking * Life Insurance * Tuition Assistance * Birthday Day Off D.Center Group has a solid and widely recognized trajectory in the national market, operating integrally across pharmaceutical wholesale and retail. In 1961, the first pharmacy—Drogacity—was founded, born from the entrepreneurship and forward\-looking vision of its founders. After more than 60 years, the Group now integrates wholesale and retail operations, ranking among the largest pharmaceutical companies in Brazil. Today, over 2\.000 professionals build a robust, results\-driven operation every day. Headquartered in Ribeirão Preto (SP), the Group operates across 7 states and the Federal District, delivering care, trust, and well\-being to thousands of people with excellence. We value relationships grounded in respect, integrity, and transparency. We believe outstanding results stem from committed individuals who find space to learn, grow, and contribute their best. Here, every professional is an essential part of our story. Join our team!