Quality Supervisor

Description

Job Summary: The professional will be responsible for monitoring inventory and production schedules, managing CRM and sales reports, ensuring compliance with standards and policies, conducting internal audits, and overseeing processes. Key Highlights: 1. Inventory management and monitoring, and CRM 2. Focus on compliance with standards and internal policies 3. Conducting internal audits and process monitoring * Monitor inventory updates and factory production schedules. * Monitor the use of the Customer Relationship Management (CRM) system: customer records, activities, purchase intentions, negotiations, and sales. * Manage sales reports by municipality (vehicle registration). * Manage fleet renewal reports. * As a user, update customer registration information whenever in contact with the customer. * Ensure compliance with manufacturer (IVECO) standards, internal policies, and operational procedures. * Conduct internal audits, process monitoring, and inspections. * Monitor quality indicators, rework, non-conformities, and customer satisfaction. * Use CRM systems to track customer service interactions, incident records, complaints, and customer satisfaction. * Ensure organization, traceability, and documentary compliance. Bachelor’s degree; preferably in Business Administration or related fields. Proficiency in Microsoft Office Suite. Previous experience in the commercial area. Knowledge of the heavy-duty automotive market. Employment type: Permanent CLT contract Compensation: R$5,000.00 – R$7,000.00 per month Benefits: * Meal allowance * Transportation allowance