E-commerce Manager

Description

Job Summary: A professional to supervise and coordinate operations of the company’s own website and marketplace channels, implement growth hacking strategies, and monitor performance metrics to optimize the customer journey. Key Highlights: 1. Coordination of e-commerce and marketplace operations 2. Implementation of growth hacking strategies 3. Optimization of the customer journey and monitoring of metrics * Supervise and coordinate operations of the company’s own website, ensuring product updates, campaigns, banners, promotions, and usability. * Manage and optimize marketplace sales channels (Mercado Livre, Dafiti, Netshoes, Magalu, Amazon, etc.), focusing on competitive pricing, product content, commercial policies, and partner relationship management. * Implement growth hacking strategies to accelerate growth: A/B testing, conversion funnel optimization, customer journey optimization, acquisition, and retention. * Monitor performance indicators (GMV, conversion rate, average order value, ROI, margin, delivery SLA). * Coordinate pricing strategies, promotions, and seasonal campaigns in alignment with marketing. * Track digital metrics and propose continuous improvements based on data and insights. * Integrate internal departments (marketing, logistics, customer service, operations) to ensure efficiency throughout the order journey. * Supervise order fulfillment flow and quality of customer experience (deliveries, exchanges, returns, and reputation). * Identify market trends, new digital channels, and innovation opportunities. Employment Type: Permanent CLT Compensation: R$8.000,00 - R$10.000,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Food allowance * Meal voucher * Transportation voucher