Espec Select One

Description

Job Summary: The Santander is seeking a Select One Specialist to serve customers digitally, ensuring a premium experience with an emphasis on convenience and human proximity in a remote environment. Key Highlights: 1. 100% digital customer service and engagement (chat/video/app) 2. Consultative sales of credit, investment, and insurance products 3. Focus on premium digital experience and human proximity Espec Select One Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be your place! Santander is a growing ecosystem whose purpose is to contribute to the prosperity of individuals and businesses. Here, you can create the new, challenge and question the market. It means aligning the urgency of now with that of the future, always serving customers in the best possible way. It means being part of a global company that values diversity in all its dimensions and embraces a horizontal organizational culture. At Santander, we uphold a horizontal culture structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become **Select One**, where you will be hired as a Specialist—the primary expert in your field. You will be responsible for serving customers at the beginning of their journey within the Select universe, delivering a premium digital experience focused on convenience, efficiency, and human proximity in a remote environment. **Main Responsibilities** * Serve and engage customers 100% digitally (chat/video/app); * Update customers in the Select portfolio, presenting segment benefits and differentiators; * Conduct consultative sales of low-complexity credit, investment, and insurance products; * Collect and update data; * Maintain familiarity with digital solutions, focusing on the Santander ecosystem; * Resolve requests remotely. **Behavioral and Technical Competencies** * Advanced knowledge of customer experience; * Experience in sales and proficiency in using digital tools. **Education/Certifications** * CPA 10 (mandatory); * Applicable experience in remote customer service; * Proficiency in digital service channels, customer journey, and financial products. *Our Way of Being:* *At Santander, we value professionals who:* * *Think Customer* – Place the customer at the center of decisions; * *Embrace Change* – Drive transformation and innovation; * *Act Now* – Act with agility and a sense of urgency; * *Move Together* – Collaborate effectively; * *Speak Up* – Communicate openly, ethically, and transparently. If this resonates with you, join Santander! \# BENEFITS * Variable Compensation (PLR \+ RV); * Medical and Dental Assistance; * Meal and Food Allowance; * Supplementary Pension; * Life Insurance; * Daycare/Babysitter Allowance; * Gympass or Totalpass; * Transportation Allowance; * Nascer Program; * Be Healthy – Program encouraging healthier habits; * PAPE – Specialized Personal Support Program. So? Ready to be ignited? In our branches (agencies), we count on the market’s top-performing managers, who stand alongside customers to address their needs and offer the most suitable solutions. If this resonates with you, join Santander! ️ \#AquiSuaChamaTransforma \#VemProSantander \#VemSerChama