Customer Consultant

Description

Job Summary: Responsible for maintaining a customer portfolio, generating solutions, identifying opportunities to increase margin and volume, and building relationships. Key Highlights: 1. Maintaining the bulk segment customer portfolio 2. Generating solutions for customers and ensuring satisfaction 3. Identifying opportunities to increase margin and volume Supergasbras is a company of the Dutch SHV Energy Group, the world leader in Liquefied Petroleum Gas (LPG) distribution, with over 100 years of experience. Our business is to deliver clean and efficient energy to millions of Brazilians — whether in their homes, commercial establishments, industries, or agribusiness. With over 76 years of operations in Brazil, we rank among the country’s leading LPG distributors — marketing approximately 1.5 million tons of the product annually, representing roughly 20% market share. We develop a series of projects focused on digital transformation, customer experience, innovation, and sustainable business development. Our strategy is to become Brazil’s best energy company for our customers, partners, employees, and shareholders — through trust and integrity — while upholding social and environmental responsibility. Diversity and inclusion are business priorities for Supergasbras. We value and believe in people’s development, both professionally and personally, implementing strategies such as gender equity, inclusion of persons with disabilities, respect for all sexual orientations, and combating racial discrimination across all layers of society. Being diverse means being Super! **Responsibilities and Duties** **Job Objective** Responsible for maintaining a bulk-segment customer portfolio with an annual volume of 350 to 450 tons, acting as a solution generator meeting customers’ expectations and ensuring their satisfaction with our services, while also identifying opportunities to increase business margin and volume, aligned with the Direct Sales Management-defined operational areas. Communicates assertively, resolves issues promptly, and builds relationships with internal and external customers. **Job Responsibilities**  Responsible for a portfolio composed of customers whose average consumption over the last 12 months exceeds 300 kg/month;  Monitor the customer portfolio, comparing actual consumption volumes against projected volumes and volume targets;  Monitor pricing, margins, idle tanks, and contract expirations;  Ensure resolution of open cases and schedule visits by creating appointments in the SFE system;  Address diverse customer needs and seek solutions to complaints logged in the customer complaint register;  Conduct periodic visits to maintain customer relationships and verify the condition of installations, ensuring compliance with current applicable regulations;  Comply with the company’s commercial, operational, financial, and administrative policies, contributing to their updating/improvement;  Ensure the brand image/corporate visual identity remains unaltered;  Offer LPG solutions to customers in accordance with the technical standards established by the company, ensuring necessary safety standards are maintained.  Communicates clearly, objectively, concisely, and precisely, honestly and without aggression or offensiveness.  Finds solutions to problems — whether simple or complex — efficiently and effectively, anticipating the consequences of implementation.  Demonstrates transparency, promptness, and a consistently positive professional attitude, respecting customers and colleagues, and building trustworthy, loyal relationships. **Requirements and Qualifications** **Mandatory Requirements** * Completed undergraduate degree in Engineering, Commercial Management, or related fields; * Prior work experience; * Brazilian Driver’s License Category B; * Intermediate Excel proficiency; **Desirable Requirements** * Prior experience in the LPG sector; SAP and Salesforce system knowledge; * **Additional Information** At Supergasbras, we recognize and support our employees’ dedication with excellent benefits and programs. Here’s what we offer you: * **Health and Well-being: Medical and Dental Assistance, Gympass** * **Quality Nutrition: Food Allowance and Meal Ticket]** * **Planning Your Dreams: Profit Sharing and Private Pension Plan** * **Family: Extended Maternity/Paternity Leave** * **Development: Corporate University and Learning Partnership Programs** * **Birthday Perk: Time off during your birthday month** * **Others: Exclusive Benefits** *By confirming your application, you automatically accept our Privacy Policy, available at:* https://cdn.supergasbras.com.br/\-/media/sites/brazil/trabalhe\-conosco/poltica\-de\-privacidade\-para\-colaborador\-supergasbras.pdf #### **What Makes Us Super?** We are a company that values people and everything they represent: the energy of ideas, contributions, partnerships, and collaboration. Therefore, we are committed to building a work environment conducive to our employees’ human and professional development, continually encouraging interaction, active participation, and growth. We appreciate those who add value, because we believe success stems from combining energy with collaboration. #### **And Exactly What Do We Do?** We are part of the SHV Energy Group, the global leader in LPG distribution and one of Brazil’s leading LP gas distributors, with over 75 years of operation. We operate Latin America’s most modern bottling plant and have over 20 industrial units distributed nationwide, from north to south. Our more than 4,000 employees fill us with pride for who we are and what we do — delivering energy to over 10 million Brazilian families, reaching locations inaccessible to any other energy source. Additionally, we serve over 60,000 corporate clients — ranging from small businesses to large industries, including agribusiness. **Join Us and Be Super!**