Description
Job Summary:
Manage the store's daily operations, develop teams, ensure excellence in customer service, and drive financial results while promoting the company culture.
Key Highlights:
1. Lead and develop barista and supervisor teams
2. Ensure excellence in customer service and customer experience
3. Manage operations, costs, and drive financial results
* Ensure daily store operations (opening, closing, and routine tasks)
* Train and develop baristas and supervisors
* Create work schedules and monitor working hours
* Evaluate performance, provide feedback, and apply disciplinary measures when necessary
* Foster an inclusive, motivating workplace aligned with Starbucks culture
* Ensure excellence in customer service and customer experience
* Resolve complaints and conflict situations professionally
* Encourage customer relationships and brand loyalty
* Monitor sales, goals, and performance indicators (KPIs)
* Control operational costs and waste
* Analyze financial reports and propose actions to improve results
Employment Type: Full-time, Permanent CLT
Compensation: R$3\.500,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Food basket
* Profit sharing
* Life insurance
* Meal allowance
* Food voucher
* Transportation allowance
Work Location: On-site