After-Sales Coordinator

Description

Job Summary: We are seeking a strategic After-Sales Coordinator to lead the department, with emphasis on customer experience, team management, and the customer retention and loyalty journey. Key Highlights: 1. Strategic leadership in After-Sales 2. Focus on customer experience and retention 3. Team management and performance metrics At **Engage Solutions RH**, we connect talents with companies that value results, culture, and sustainable growth. Our commitment goes beyond traditional recruitment: we seek professionals who generate real business impact for our clients. This time, we are managing the recruitment process for an **After-Sales Coordinator** in partnership with a confidential company — a national reference in the import and distribution of decorative products, with over 20 years in the market, extensive infrastructure, and nationwide operations. The position is strategic and on-site in São José do Rio Preto/SP, focusing on: * Structuring and strengthening the After-Sales department * Strong focus on customer experience * Team management and performance metrics * Customer journey, retention, and loyalty * Cross-functional collaboration with departments such as Sales and Operations Mandatory Requirement: * Minimum 3 years of experience leading an After-Sales, CX, or customer service area. * Sales experience does not meet this requirement. * Completed undergraduate degree. If you possess leadership qualities, analytical vision, and passion for customer experience, this could be your next great opportunity. Apply via the link: https://forms.gle/TGi9dgJ2nvdQQMbn8 or WhatsApp: 17996773858 Compensation: R$8.000,00 - R$9.000,00 per month Benefits: * Company-provided mobile phone * Free parking * Profit-sharing program * Meal allowance Work location: On-site