Job Summary: Lead support operations to ensure excellence in service delivery, drive business growth, and guarantee a high-quality experience for all stakeholders. Key Highlights: 1. Leadership in operations and CORBAN business expansion. 2. People management, performance, and quality in customer experience. 3. Portfolio expansion and continuous process improvement. **We are seeking an Operations Leader – CORBAN Coordinator** If you are passionate about people management, service excellence, and business expansion, this opportunity may be for you! **About the Position** The professional will be responsible for **leading support operations**, ensuring team performance, customer experience quality, and team development. They will also drive **portfolio expansion**, KPI management, and continuous process improvement. **✨ Brief Description** Lead support operations to ensure service excellence, business growth, and a high-quality experience for all stakeholders (CX). Drive portfolio expansion, team development, KPI management, retention and productivity, and participate in process implementation and improvement. **Requirements / Experience** * Proven experience in **new business origination**, commercial management, and operations management. * Demonstrated experience in **team leadership**, portfolio management, and process implementation/improvement. * Strong expertise in **performance-based management** (new business, retention, churn, productivity). * Knowledge of **process mapping and optimization**. * Strong commercial profile, strategic vision, excellent interpersonal skills, and ability to handle multiple demands. **Key Responsibilities** * ️ **Lead operations** * Ensure team productivity and continuous development. * ️ **Manage performance indicators** * Monitor generated business, retention, churn, and productivity. * Ensure achievement of objectives. * ️ **Ensure service quality** * Full focus on partner and end-customer satisfaction. * ️ **Map and implement processes** * Ensure compliance with policies and promote continuous improvement. * ️ **Drive portfolio expansion** * Conduct consultative activities and apply commercial strategies. * Develop initiatives for sustainable growth. * ️ **Optimize processes** * Pursue operational agility and efficiency. * ️ **Support operations (business and systems)** * Engage internal departments and ensure smooth handling of requests. Benefits ️ Meal Allowance: R$ 40.00 per day Transportation Allowance After probation period: Medical Insurance Dental Insurance ️ ️ Wellhub Gym Discount FAM University Discount Working Hours: Monday to Friday, 10:00 AM to 7:00 PM Saturdays, 9:00 AM to 1:00 PM ️ Rotating 6x1 schedule with Sundays off Minimum Education Level: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
