Support Analyst - Afternoon Chat Shift

Description

Job Summary: Work as a Chat Support Agent, providing assistance on raffles, promotions, and products, ensuring a positive and high-quality customer experience. Key Highlights: 1. Prompt, empathetic, and clear chat support 2. Customer assistance regarding products and promotions 3. Ensuring a positive experience and information security **Opportunity: Chat Support Agent (Receptive)** **Employment Type: Full-time – CLT** **Salary: R$ 1.522,28 (Gross Monthly)** * **Available Shifts:** **4:00 PM to 10:20 PM** **Schedule: 6 days on / 1 day off (alternating weekends off)** **Responsibilities** **Provide prompt, empathetic, and clear online chat support to customers.** **Assist customers with inquiries about raffles, promotions, and product functionality.** **Support customers requiring voice contact when necessary.** **Ensure a positive experience while maintaining service quality and information security.** **Handle high-volume support flows, especially during Sunday programming.** **Requirements** **Advanced experience with chat platforms (Zendesk is a plus).** **Fast typing speed and impeccable writing (grammar and spelling).** **Knowledge of digital support metrics (SLA, TMA, concurrency, FCR).** **Ability to navigate multiple systems simultaneously.** **Experience with chatbots is a plus.** **Benefits** **Transportation Benefit (up to 4 daily trips)** **Flash Card – R$ 12/day** **Life Insurance** **Open English discount** **Discounts at partner pharmacies** **Discounts at Estácio and Anhanguera universities** **Total Pass (gyms and wellness)** **C4Life (Personal Guidance Program)** **Work Location: Av. Tamboré, 1393 – Tamboré District – Barueri/SP** **(Between Sodimac and Audi Center)** Minimum Education: High School Diploma