Customer Service and Collections Assistant

Description

Job Summary: We are seeking a committed, agile, and communicative professional for customer service and collections, focused on excellence and rapid, effective solutions. Key Highlights: 1. Focus on humane and efficient customer service 2. Opportunity for negotiation and problem resolution 3. Interaction with various internal departments of the company Customer Service and Collections Assistant Position We are looking for a committed, agile, and communicative professional to join our Customer Service and Collections team. We seek a proactive, organized individual focused on delivering excellent customer service, ensuring rapid and effective solutions. Essential Requirements The candidate must possess: * Agility and efficiency in daily tasks; * Excellent computer keyboard typing skills; * Strong verbal and written communication skills; * Persuasion and negotiation skills; * Excellent command of the Portuguese language and strong spelling proficiency; * Aptitude for public-facing customer service; * Organizational and time management skills. Desired Knowledge and Skills * Clear, objective, and assertive communication; * Empathy and emotional intelligence to interact with diverse customer profiles; * Active listening to understand and efficiently resolve requests; * Basic computer literacy; * Familiarity with CRM systems, customer service platforms, and digital tools; * Proactive and problem-solving mindset; * Ability to work collaboratively and interact with various company departments. Main Responsibilities * Conduct inbound and outbound customer interactions via telephone, WhatsApp, email, and other channels; * Perform collections and negotiations with customers; * Record complaints, inquiries, and requests in the system; * Monitor order status, deliveries, payments, and exchanges; * Collaborate with internal departments such as Finance, Logistics, and Sales to resolve issues; * Ensure humane, efficient, and customer satisfaction-focused service; * Contribute to continuous improvement of service processes. Behavioral Profile – We seek an individual who is: * Responsible and committed; * Communicative and courteous; * Patient and resilient; * Organized and results-oriented; * Eager to learn and grow professionally. Work Schedule * Monday to Friday; * Hours: 8:00 AM to 5:30 PM. Compensation and Benefits * Salary: R$ 2,000.00; * Commissions; * Transportation allowance; * Meal allowance of R$ 21.00 per day; * Pharmacy at cost price; * Home assistance; * Telemedicine; * Discounts on consultations and medical exams; * Preventive funeral plan; * Dental care; * Shopping club with cashback; * Gympass. How to Apply Send your resume to: Londe@grupoestima.com.br Or contact us via WhatsApp: **(31) 2534-4444** Employment Type: Permanent CLT Pay Range: R$2,000.00 – R$2,500.00 per month Benefits: * Dental care * Commercial agreements and discounts * Food allowance * Meal allowance * Transportation allowance Education: * Completed elementary education (Mandatory) Experience: * Customer service (Mandatory) * Telephone support (Mandatory) * Customer support (Mandatory) * Typing (Mandatory) * Complaint handling (Preferred) Work Location: On-site