Knowledge Knowledge in Call Center Operations and Information Technology: Word, Excel, and PowerPoint. For internal processes, a minimum of 6 months of experience in the relevant field or related areas is required. Responsibilities Responsible for team management, monitoring and defining strategies to achieve targets, and managing work schedules (overtime control, timecard analysis and correction) according to internal procedures; ensuring implementation of dosimetric scheduling as stipulated in the Dosimetry Manual whenever necessary, based on each operator's act of negligence. Guide the team on customer service standards. Present performance results and develop/monitor motivational campaigns. Encourage operators in performing their duties. Provide personalized customer service when required. Monitor customer service calls. Analyze reports. Clarify operators' questions and manage conflicts. Minimum Education: High School Diploma (Secondary Education) * Meal Allowance; Transportation Allowance * Health Insurance Plan * Dental Insurance Plan * Partnerships with Gympass (WellHub), SESC, and Universities
João Silva
Indeed · HR
João Silva
Indeed · HR
