At TecnoSpeed, the Technical Consulting team's mission is to support customers in resolving issues and answering questions, ensuring success and results through the use of our solutions. If you wish to work in **TECHNICAL CONSULTING**, are highly curious, eager to learn, and dream of joining a company focused on innovation, that simplifies developers' lives and offers professional growth, TecnoSpeed is the place for you! **Responsibilities and duties** **You will be responsible for:** **Supplier Relationship Management:** Support managing relationships with our suppliers, maintaining direct contact with banking institutions and partners to resolve issues, handling both internal and external requests. **Customer Support:** Assist in addressing low-complexity customer requests, teaching how to resolve reported issues and enabling autonomy in case of recurrence (via phone, chat, e\-mail, and ticket). **Customer Problem and Scenario Simulation:** Support simulating customer problems and scenarios, understanding and resolving their needs. **Requesting Improvements and Corrections:** Submit suggestions for improvements and corrections to the Product Owner (PO), contributing to product evolution. Support creating or identifying improvements in support documentation and/or products, aiming to reduce the need for customers to contact support. **Development Validation and Testing:** Assist in validations and testing when necessary, supporting development and ensuring the quality of delivered solutions. **Creating Usage Demonstrations:** Develop usage demonstrations of our products aimed at facilitating customer integration, optimizing production deployment, and enhancing understanding of our solutions. Challenging? Don’t worry!!! We have a highly collaborative team that shares knowledge to support you. And to further support your professional growth, we offer our Corporate University. Interested? Then register now. **Requirements and qualifications** **To carry out daily activities, you’ll need:** Enjoy working in customer support, with a focus on problem solving; Knowledge of customer support tools (ticketing systems, chat, e\-mail); Basic programming logic knowledge; Availability for on-call shifts and standby duty when required; **What would be a plus:** Basic theoretical knowledge of API functionality; Ability to quickly learn new technologies and processes; Skill in teamwork and handling multiple demands; **Expected Behavioral Competencies:** Work Management; Emotional Intelligence; Communication; Customer Focus; Innovation; Collaboration; Knowledge; Proactivity; **Additional Information** This is a CLT position. **Benefits** Flexible working hours with a 40-hour weekly schedule (core hours from 9 AM to 5 PM); 100% remote work as standard employment model; we operate nationwide across Brazil; Remote Work Allowance; Corporate University, Development Paths, Career Plan, Individual Development Plan (IDP), Training, and Feedback; Investment in professional career through courses and certifications; Flexible Benefits Card: Meal/Meal Allowance (VR/VA); Co\-participatory Health Plan (Unimed or PAM); Co\-participatory Dental Plan (Odontoprev); Mixtra Benefit; Amar.Elo Program (weekly content on mental/emotional health); Mental health investment via online therapy with exclusive/affordable pricing; Top-tier equipment; Special birthday gift; Happy Hours, celebrations, and recognition; Excellent management practices; award-winning company (GPTW, CMMI, FIA Employee Experience); **Developing people is our primary fuel.** Developing people is our greatest fuel. Teamwork, continuous learning, and high-quality delivery are the essence of TecnoSpeed. But do you know what results from this people-focused approach? We rank in the **TOP 7** of the **Best Companies to Work for in Brazil** (medium-sized companies) and in the **TOP 50** in Latin America by GPTW. Moreover, for the second consecutive year, we secured **1st PLACE** in the medium-sized companies category at GPTW PR 2024\. Additionally, for the fourth consecutive year, we were recognized as **THE BEST PLACE TO WORK** in the technology sector, according to the **FIA Employee Experience (FEEx) 2024** survey. We also proudly received the **PNI \- National Innovation Award**, in the Project Management category, and started the year among the **500 fastest-growing companies in the Americas**, according to the British magazine **Financial Times** (where only 19 Brazilian companies made the list!). Ah, and all this with **just 19 years of history**. **YOUR SPECIAL SAUCE IN PRACTICE** The Special Sauce reflects TecnoSpeed’s way of being—we apply our unique seasoning across every area of our company. And here’s something great: although it’s our differentiator, it’s not secret! Here are the ingredients: * Proactivity: Deliver beyond expectations—surprising and delighting. * Collaboration: Always help your colleagues whenever possible—go beyond your role! * Knowledge: Learn and teach something new every day! * Trust: Fundamentally, the foundation of our team. Do these principles resonate with you? Then come closer—we’d love to talk. **WE’RE WAITING FOR YOU** See how our culture is ready to develop your potential? We’re a results-driven machine. Bring your experience, dedication, and focus to TecnoSpeed. LET’S START A SUCCESSFUL PARTNERSHIP **HAVE QUESTIONS ABOUT OUR SELECTION PROCESS?** Check out our FAQ Frequently Asked Questions about our Selection Process, prepared specifically to answer your questions.
João Silva
Indeed · HR
João Silva
Indeed · HR
