Junior Backoffice Supervisor

Description

**The Sami Way of Being** Come build the future of healthcare with us! At Sami, we believe healthcare should be simple and accessible. We are a health plan that combines a personal physician you can call your own with technology that organizes everything to give people their time back. We are a team of curious individuals who see technology as a means to humanize relationships and build genuine connections. If you’re looking for a place where your work makes a direct impact on the lives of thousands of people every day, this is where you belong. **Responsibilities and Duties** * Lead the backoffice customer service team, responsible for ensuring smooth sales processes through document analysis and validation, scheduling EMQs, meeting DS completion targets, and contract signing. * Execute daily processes using Planium, HubSpot, Zendesk, and MV systems, with strong collaboration across related departments such as Regulation, Legal, Commercial, and Finance. * Develop and maintain processes and procedures to ensure team alignment with customer needs and guarantee those needs are considered and addressed. * Keep the team aligned with the company’s strategic decisions and adapt processes and projects according to current needs. **Requirements and Qualifications** * Completed undergraduate degree. * Experience building metrics and KPIs, operational organization, and people development. * Prior experience leading teams. * Experience with agile and high-performance work methodologies. * Experience designing and implementing projects. **Additional Information** **Here, we also care for you:** We offer benefits to support your health and daily life, including: * Health insurance plan. * Dental insurance plan. * Flexible meal/food allowance via Flash card. * Monthly remote work allowance. * Daycare assistance for Sami mothers. * Chair purchase allowance. * Birthday day off. * 6-month maternity leave and 20-day paternity leave. * Wellhub (Gympass) \- nationwide gym partnership with attractive pricing. * Wellz \- weekly therapy and mental health-focused content. * Sami Hub \- Development platform with over 100 courses to support your growth. Founded in 2018, our fuel is passion for healthcare and the desire to make a difference. Here, we make things happen. With focus and determination, we are building a future where quality healthcare is accessible to everyone. We are not just a health insurer—we are a platform offering both remote and in-person medical care that goes far beyond clinical services. Each member has access to a multidisciplinary team of healthcare professionals dedicated to supporting their quality of life across all dimensions and individual needs. We help people feel well, healthy, and happy—so they can fully realize their potential. **WE BELIEVE THIS CHANGES THE WORLD!** With proprietary technology, AI, and human expertise driving healthcare transformation, we combine the best practices of medicine with reimagined traditional concepts. We deliver cutting-edge services paired with a memorable experience—at an accessible price—to democratize healthcare access. **OUR WAY OF WORKING** This is where each person is the **protagonist** of their own story—and at the same time, part of a supportive, collaborative team striving for **extraordinary results**. Our people believe in the power of **collaboration** to impact one another’s lives, in innovation as the engine behind our curiosity, and in the importance of going beyond—always pursuing excellence in everything we do—with **adaptability** and absolute belief in the future we are building today. Together, we cultivate a culture of respect, trust, and learning, where everyone has the opportunity to grow and leave their mark **on this bold and ambitious dream.** At Sami, we understand, respect, and value the individuality of every Samer on our team. We are inclusive and build diverse, nonconformist, agile, and candid teams. With care for our people, balance, and flexibility in mind, we prioritize hybrid work; therefore, the majority of our team is based in São Paulo—where our story began and continues to expand!