RECEPTIONIST

Description

**Position:** LEAD RECEPTIONIST / CENTRAL RECEPTION \- JB / UNIICA BOM RETIRO **Schedule:** 8:00 AM to 5:48 PM, 220 hours/month **Requirements:** Proof of education. **\*Mandatory Vaccinations:\*** Hepatitis B (3 doses); Adult Diphtheria-Tetanus vaccine (3 doses); Measles-Mumps-Rubella vaccine (2 doses); COVID-19 (3 doses). **Responsibilities:** * Provide in-person and telephone reception services to patients, companions, and visitors according to institutional protocols; * Register, update data, and process admissions/consultations in the system; * Maintain communication with clinical teams and support departments; * Record information and maintain organization of the reception area; * Ensure confidentiality and privacy of information. * Supervise and guide the reception team regarding compliance with routines, workflows, and institutional protocols; * Monitor and track authorization forms with health insurance providers, ensuring accuracy and adherence to established deadlines; * Identify inconsistencies in authorization forms and, when necessary, contact the health plan operator (OPS) for validation, correction, and alignment of information; * Be responsible for submitting authorization forms and related documents to the Authorization Forms Center, following institutional workflows; * Monitor and manage pending issues related to authorizations, releases, and extensions of authorization forms; * Organize, control, and keep departmental documents up to date, ensuring traceability and easy access to information; * Support administrative coordination in departmental routines by providing information, reports, and operational assistance; * Assist in task distribution and monitoring of team activities to ensure smooth service delivery; * Serve as a support point for resolving incidents at reception, promoting agility and quality in service; * Ensure compliance with internal administrative procedures, contributing to departmental organization and efficiency; • Complete and/or supervise completion of institutional forms, logs, and records; * Collaborate in onboarding and orientation of new reception staff; * Perform other administrative and operational duties inherent to the department, as directed by coordination. Minimum Education: High School (Secondary Education)