Summary: We are looking for a motivated Expeditor / Customer Service Representative who plays a central role in our logistics activities and maintains contact with carriers and international customers. Highlights: 1. Central role in logistics activities with contacts worldwide. 2. Varied function in a dynamic logistics environment. 3. Opportunity for initiative, autonomy, and professional development. Function: To strengthen our team, we are seeking a motivated Expeditor / Customer Service Representative. In this role, you will play a central role within our logistics activities. You will maintain daily contact with external carriers and ensure that our goods are delivered to our international customers quickly, efficiently, and with the correct documentation. You will select the most suitable carrier, arrange all required transport\- and customs documents, make clear agreements, and ensure correct insurance coverage for all shipments. Thanks to your accurate follow\-up, every delivery proceeds timely and error\-free. You will maintain contact with our customers regarding the status of their orders and deliveries. In this role, you will work closely with various internal departments and report directly to the Supply Chain Manager. Responsibilities: Transport organization \& logistics follow\-up * Organizing all transports, including preparing and managing all required documents (express documents, shipping notes, CMR, …). * Monitoring timely, efficient, and accurate deliveries to customers worldwide. * Administrative follow\-up and invoicing, such as preparing invoices, verifying shipping notes, and checking carrier invoices. * Contact and negotiations with carriers regarding rates, terms, and operational agreements. * Customer service administration for sales orders and daily communication with customers. For this position, we seek the following profile (requirements, expectations): * Accuracy, sense of responsibility, and a proactive, customer\-oriented attitude. * Strong communication and language skills (Dutch and English are mandatory; other languages are an advantage) and stress resilience. * Strong administrative skills and proficiency with ERP\-systems and Microsoft\-applications such as Outlook, Word, and Excel. * Bachelor’s degree; experience in logistics, expediting, or customer service is an advantage. Key words: * Communicative, planner and organizer, enthusiastic, stress resilient, customer oriented, team player Offer: * A varied function within a dynamic logistics environment. * Opportunity for initiative, autonomy, and professional development. * A collegial team and an organization committed to quality and reliability. * Market\-conform salary with an indefinite employment contract. * Tailor\-made training. Interested? Please send your CV and motivation letter to katrien.chabert@unitedcaps.com Questions? For questions, please contact Katrien Chabert or the department head for which this vacancy is open. Procedure: All vacancies are opened and communicated simultaneously for both internal and external candidates. * You submit your application by submitting your CV and motivation letter within the specified deadline. * An initial selection will be conducted by HRM based on your CV and motivation letter (for external candidates). Internal candidates proceed directly to step 3\. * After a positive initial selection (external candidates), a job interview with HRM follows, followed by testing (after a positive job interview). * Candidates selected by HRM in step 3 will be invited for interviews with the Plant Director and the department head. * Selection: Based on all results and interviews, the Plant Director, in consultation with the department head, will select the most suitable candidate for the position (a second interview may occur if necessary). * Feedback and hiring. Every candidate receives appropriate feedback on their application upon completion of the recruitment process. For internal candidates, a processing time of approximately one month is expected from submission of their application until step 3\. Further progress depends on circumstances (candidates, organization, availability, etc.).
João Silva
Indeed · HR
João Silva
Indeed · HR
