Help Desk Technician

Description

Job Summary: Technical and operational IT support, including incident handling, infrastructure maintenance, and support for solutions and projects. Key Highlights: 1. Level 1 and Level 2 technical support, with a focus on troubleshooting 2. IT infrastructure management and network monitoring 3. Support in testing and execution of technology projects Operational Support: * Provide Level 1 and Level 2 technical support * Receive, register, and prioritize IT incidents via ticketing system * Perform hardware, connectivity, and network troubleshooting * Configure equipment and workstations * Manage user access, permissions, and accounts * Guide users on hardware, connectivity, and basic IT tools * Track incidents to resolution, ensuring timely response to requesters within SLA Infrastructure: * Assist in managing and updating the IT asset inventory * Support network maintenance and monitoring (NOC) * Perform periodic data backups and security routines * Execute preventive and corrective equipment maintenance * Support network management in partnership with Oblisec * Monitor the operation of basic systems and networks, escalating anomalies Solutions and Projects Support: * Test infrastructure-related solutions developed by the team * Perform operational tasks in infrastructure technology projects * Update documentation, knowledge bases, and incident records Work Location: On-site Compensation: R$3\.000,00 \- R$3\.500,00 per month Work Location: On-site