Internship - IT (Technical Support)

Description

Job Summary: Vellon is seeking an intern for technical support, delivering personalized service and performing technical procedures to ensure clarity and efficiency in interactions. Key Highlights: 1. Provide technical support to internal and external customers. 2. Deliver personalized customer service via chat and phone calls. 3. Support customer service teams and perform technical procedures. **Internship in Customer Service – Technical Support** **Vellon** is seeking an intern to join the **Customer Service – Technical Support** department, providing support to internal and external customers with a focus on quality and responsiveness. **Main Responsibilities:** * Deliver personalized customer service via chat and phone calls, recording all requests and information in the system; * Perform necessary technical procedures to address received requests; * Support internal and external customer service teams by providing information and executing requested procedures; * Ensure clarity, accuracy, and responsiveness in interactions, adhering to company standards. **Requirements:** * Currently enrolled in an undergraduate program in Telecommunications Engineering, Telecommunications Technology, Computer Engineering, Computer Networks, or related fields; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proactivity and willingness to learn. **Preferred Qualifications:** * Prior experience in customer service or technical support; * Basic knowledge of ticketing systems.