Description
**ADMINISTRATIVE ASSISTANT \- CUSTOMER SERVICE**
**Job Description:**
Responsible for executing and supporting administrative and operational routines of the Customer Service Department (SAC), ensuring proper registration, organization, and handling of information generated from customer interactions on delivery platforms.
Responsibilities:
* Handle customer inquiries via iFood according to established standards;
* Register, organize, and categorize complaints, requests, compliments, and reviews;
* Support monitoring of SAC performance metrics (response time, resolution rate, recurrence);
* Update departmental administrative reports and records\.
Position open at the Floresta unit\.
Monday to Saturday, from 3:00 PM to 11:20 PM\.
Benefits:
Performance-based bonus of up to 60% of monthly salary
Unimed Health Plan
Dental Plan
Meal allowance at work
Transportation voucher
Work arrangement: On-site
Salary: R$1\.697,00 \- R$1\.800,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Transportation voucher
Work arrangement: On-site