Customer Service and Process Assistant

Description

Job Summary: Handle customer pre-service, organize processes, schedule meetings, request and send documents, monitor projects, and manage billing and payments for a construction company. Key Highlights: 1. Administrative or support position experience. 2. Proficiency in Microsoft Office and digital tools. 3. Proactivity, autonomy, and strong communication skills. Customer Service and Process Assistant \# 1165 We are hiring a Customer Service and Process Assistant to work at a construction company in Aracaju\-SE **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM, with a break. **Compensation:** R$ 1\.800,00 \+ Transportation Voucher (VT) \+ bonus. (Gross monthly income potential between R$ 3\.000,00 and R$ 6\.000,00\). **Requirements:** **Mandatory:** High school diploma; Prior experience in administrative or support roles; Proficiency in Microsoft Office (Word, Excel, Outlook); Strong verbal and written communication skills; Discretion and confidentiality; Organizational and task-prioritization skills; Ability to handle pressure and tight deadlines; Proactivity and autonomy; Comfort with technology and digital tools (Google Calendar, Canvas, Zoom, Trello, etc.). **Preferred:** Technical or undergraduate degree in Engineering, Business Administration, Secretarial Studies, Management, or related fields. **Responsibilities:** Provide in-person and online customer pre-service; Schedule meetings; Organize processes; Request customer documents for contract preparation; Send and request documents from partners; Follow up with partners for solutions or feedback; Monitor project stages and construction release progress; Track planning milestones; Monitor tasks performed by Architects and Engineers; Maintain an updated daily and weekly summary of completed tasks; Obtain material price quotations upon technical department request and forward them to customers; Track payment invoices; Send labor measurement reports received from the engineering department; Issue invoices, send billing notifications, and process payments via system. **Minimum Education Level:** High School (Secondary Education) Bonus