Customer Experience

Description

Job Summary: Customer Experience professional responsible for customer service, proactive communication, administrative tasks, and development of SOPs, requiring proactivity and organization. Key Highlights: 1. Receptive customer service and proactive communication with customers 2. Administrative services and system data entry 3. Creation and implementation of SOPs Customer Experience Daily Activities \- Customer service \- receptive \- ⁠Customer communication \- proactive * Administrative tasks relevant to this area * System data entry * Online and in-person onboarding meetings * Creation and implementation of SOPs Requirements: Experience in customer service Intermediate Microsoft Office suite proficiency Experience in the commercial area Bachelor's degree in Business Administration, HR, or related field Work Location: São Francisco, Curitiba \- PR Benefits: Unimed \- effective after 90 days Meal voucher (VR) Transportation voucher (VT) Salary: BRL 2\.500,00 Working Hours: 8:30 AM to 6:00 PM (44 hours per week), alternate Saturdays Minimum Education Level: Bachelor's Degree