Telemarketing Operator

Description

Job Summary: The telemarketing operator will attend to and guide customers regarding water filtration and purification products, ensuring a satisfactory purchasing experience. Key Highlights: 1. Act as a facilitator of information about products and services. 2. Collaborate with sales and technical support teams. 3. Stay updated on company products and policies. **Job Description****:*** Employment Type: CLT (Permanent Contract) * Salary: 2100\.00 * Company: No Mundo dos Filtros believes that quality water is everyone's right. For 40 years, we have operated in the market with the purpose of delivering safety, health, and well-being to homes, businesses, and industries through intelligent water filtration and purification solutions. We offer a wide range of products—from central filters to compact purifiers—always focusing on efficiency, durability, and technology. Our commitment is to ensure every customer has clean and reliable water at every point in their home or business. We rely on a specialized team, personalized service, and after-sales support prioritizing customer satisfaction and trust in our brand. More than selling filters, we deliver peace of mind and quality of life. * Job Objective: The primary objective of the telemarketing operator is to attend to and guide customers regarding our water filtration and purification products and services, ensuring a satisfactory purchasing experience. This professional acts as an information facilitator, helping resolve customer inquiries and promoting solutions appropriate to consumer needs. Additionally, they contribute to strengthening the company’s image by conveying our mission to provide quality water for all. * Responsibilities: * Answer calls from customers and potential consumers, clarifying questions about products and services to ensure each customer receives accurate and appropriate information. * Record customer interaction details in the system, ensuring relevant data is documented for future reference and follow-up. * Conduct post-sale customer follow-ups to gather feedback on product usage experience and identify opportunities for improvement. * Collaborate with other company departments—including sales and technical support—to resolve issues requiring cross-functional cooperation and additional support. * Stay updated on product features and company policies to provide accurate and appropriate guidance. * Qualifications: * Practical knowledge of customer service, with sufficient familiarity to understand and resolve simple issues. * Clear and effective communication skills, both verbal and written, to interact with customers in a friendly and professional manner. * Ability to multitask and organize effectively, managing time efficiently to handle call volume. * Basic computer literacy, including CRM systems and office applications. * Educational Requirements: Completion of high school is required. * Professional Experience: Prior experience in customer service or telemarketing—even temporary or internship-based—will be considered an advantage. * Knowledge and Skills: Practical customer service experience, active listening and problem-solving abilities, and proficiency in using basic call logging and tracking systems. **Location****Employment Model****Work Model** Brasília, DF, BR CLT (Permanent Contract) On-site