Telecommunications Assistant | Technology

Description

Job Summary: We are seeking a Telecommunications Assistant to monitor and support the voice control, LTE/5G platforms, manage route configurations, extensions, and service logic, as well as conduct traffic analysis. Key Highlights: 1. Attentive professional with a strong sense of ownership to delight customers 2. Monitoring and support for voice, data, LTE/5G, and network platforms 3. Work culture that values personal and professional development We are looking for a **Telecommunications Assistant** to monitor and provide support for voice control and LTE/5G platforms. Provide support for route, extension, city, service, and other voice- and LTE/5G-related service logic configurations. Conduct detailed traffic analysis. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position according to area needs and leadership direction; * Monitor and support voice, data, LTE/5G platforms; * Provide support for route, extension, network configuration, and other voice-related service logic rules; * Monitor radiofrequency planning and coverage studies (via drive-test and network planning software) for areas to be served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies occurring in CDR inter-carrier billing reconciliations; * Reconcile and analyze disputes; * Verify debits and/or credits arising from network usage and proceed with appropriate follow-up actions; * Maintain contact with support teams of other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward them, and track the process in the Brazilian Telecommunications Association’s portability system; * Coordinate line activation or deactivation with Brisanet’s Customer Support team; * Monitor and support OSS (Operations Support System) and BSS (Business Support System) services, RAN (Radio Access Network) and CORE network infrastructure. **Requirements and Qualifications** * Completed Technical Course in Information Technology; * Basic Computer Skills; * Fundamentals of computer systems and networks; * Programming and networking logic; * Google Earth. **Preferred Qualifications:** * Currently pursuing a Bachelor’s degree in Science and Technology, Information Systems, or related fields. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the objective of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from rural interiors to state capitals**—actively contributing to Brazil’s digital transformation.